AX1650s: WIFI is slow and has interruptions when bluetooth is activated

[cooperb]

Hello,

when Bluetooth is activated in Windows 11, WIFI is very slow and has interuptions in the 2,4 GHz band.
Even if no Bluetooth devices are connected.

The ping times are >1000 ms and timeouts occur if there is some slight load (e.g. when opening a Website).

As soon as Bluetooth is deactivated, everything works normally.

If I use Linux on the same Laptop, everything is fine as well. The problem only exists when using Windows.

Dell XPS 15 9510 (AX1650s)
Windows 11 23H2
WIFI driver: 23.60.0.10
Bluteooth driver: 23.70.0.2

What is the reason for this?

[Earl_Intel]

Hi cooperb,

Thank you for posting in the communities!

I'm sorry to hear that your system is giving you trouble. Please supply the information requested here so that we can better assist you and identify the best course of action:

• When did it start to happen?
• Do you remember if this issue happened after a new OS update or Wireless driver update?
• Have tried a roll back to a previous driver version for testing?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi cooperb,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi cooperb,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician