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AX200NGW not working on Ubuntu 20.10 (Kernel 5.08)

Pablo_
Beginner
2,014 Views

Hi, i'm trying to make work the module 'AX200NGW ' on Ubuntu.

Sometimes fail to load the driver others starts ok but stop working after a while and others freezees the sytem.

 

It seems to be related with drivers, so i've already tried:
- This version of Ubuntu tries to load 'iwlwifi-cc-a0-XX.ucode' where XX = 56 until XX = 39 from '/lib/firmware'.
Already tried with versions from 55 to 46 from 'https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/tree/'. None of them make a difference.

 

Attached there are several files:


- Generated file from the script 'Intel® System Support Utility (Intel® SSU) for Linux* operating system' . Also showed this on te console:

This product is not supported on this operating system.
Would you like to try to scan? (y/n)
y
The None missing package is recommended to retrieve ethtool details.
Would you like to try and install it now? (y/n)
y


- A photo of the module

- Log from 'dmesg | grep iwlwifi' when the driver is loaded ok. First tries to load version 56, but as far as i saw there is no such version, so starts looking for version 55.


Here goes some other info:

 Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

I added the adapter (photho attached)

 Is the Bluetooth working?   
All the test have been done with bluetooh off just in case it could make any interference.

Is this a laptop or desktop computer? 
Is an 'all in one'. The motherboard is :
https://seavo-com.translate.goog/en/products/info_219_itemid_103.html?_x_tr_sl=en&_x_tr_tl=es&_x_tr_...


 Have you update your drivers and BIOS? 

No

 

lspci | grep Network
01:00.0 Network controller: Intel Corporation Wi-Fi 6 AX200 (rev 1a)


modinfo iwlwifi

.

.
firmware: iwlwifi-cc-a0-56.ucode

.

.

 

lsmod | grep iwlwifi
iwlwifi 368640 1 iwlmvm
cfg80211 782336 3 iwlmvm,iwlwifi,mac80211


dmesg | grep ASSERT   
[ 2672.659502] iwlwifi 0000:01:00.0: 0x0000109E | ADVANCED_SYSASSERT
[ 2718.774723] iwlwifi 0000:01:00.0: 0x20101058 | ADVANCED_SYSASSERT


This commands have been tested when all is working. When it fails to load the driver the error is:
0x00000071 | NMI_INTERRUPT_UMAC_FATAL
Microcode SW error detected

If there is any other information / test i coould done, let me know.

Thanks!

0 Kudos
22 Replies
Alberto_R_Intel
Moderator
1,905 Views

Pablo_, Thank you for posting in the Intel® Communities Support.

 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

What is the model of the Router?

Is this a new computer?

When did you purchase it?

Was the Intel® Wi-Fi 6 AX200 card working fine before with this same machine while using Ubuntu 20.10 (Kernel 5.08)?

When did the issue start?

Did you make any recent hardware/software changes?

Does the problem happen at home or in the work environment?

 

WiFi troubleshooting steps

 

Step 1: Check whether the kernel version customer uses supports this device:

The reference table of Wireless adapters and corresponding kernel versions is available by the link: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi

The latest FWs are available by the following link:​ ​https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/

If the kernel version corresponds to the Wireless adapter, proceed with step 2.

 

Step 2: Check whether the Wireless adapter is connected correctly:

Type the following command to the terminal: # lspci​ 

Verify that the Intel network controller ​is identified, as on a picture below. If not, then the system doesn't identify the Intel network adapter and you will need to make sure it's properly integrated. You may need to request help from the system manufacturer. If the wireless adapter is properly identified - proceed with the step 3.

Alberto_R_Intel_0-1633545939406.png

 

 

Step 3: Check whether this is an iwlwifi issue:

Type the following command to the terminal: # modinfo iwlwifi​ (example of the command output is on the picture below). If there is no output, then the module isn’t installed this is the distribution installation issue.

Alberto_R_Intel_1-1633545979945.png

 

 

Please type: # lsmod | grep iwlwifi​   

Alberto_R_Intel_2-1633546014371.png

 

 

If the result is empty, the driver hasn't been loaded. Most likely to be a distribution issue.

To verify, please type: # dmesg | grep iwlwifi​   

Alberto_R_Intel_3-1633546049868.png

 

If the result is empty, the driver wasn’t initialized and this is a distribution issue. If the result is populated as on the above picture, proceeed with the step 4.

 

Step 4: Check whether the suitable firmware is installed:

Please type: # dmesg | grep “no suitable firmware found!”​

Alberto_R_Intel_4-1633546094379.jpeg

 

 

If the result is not empty, it means you don't have a suitable FW (api mentioned in the dmesg).

Please visit here​ h​ttps://wireless.wiki.kernel.org/en/users/drivers/iwlwifi for supported FW, or here​ ​https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ for the latest versions.

If these steps didn't reveal the issue or didn't solve the problem, proceed with the Step 5: 

 

Step 5: Collect the debug data:

Please type: # dmesg | grep ASSERT​ 

If the output is empty, please follow this wiki: https://wireless.wiki.kernel.org/en/users/drivers/iwlwifi/debugging to extract dmesg and trace-cmd.

If the output has value, please collect from the wiki FW dump too.

 

Any questions, please let me know.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

Pablo_
Beginner
1,827 Views

Hi Albert, thanks for your answer.

Anwering your questions:


What is the model of the Router?
Not a specific one. I've already tried with several and always is having the same behaviour.


Is this a new computer?
Yes, it's an all in one. Custom designed with this motherboard:
https://seavo-com.translate.goog/en/products/info_219_itemid_103.html?_x_tr_sl=en&_x_tr_tl=es&_x_tr_...

When did you purchase it? 

Last month.


Was the Intel® Wi-Fi 6 AX200 card working fine before with this same machine while using Ubuntu 20.10 (Kernel 5.08)?

Never worked correctly.


When did the issue start?

Since i've bought the AX200


Did you make any recent hardware/software changes?

No, it's a fresh install

 

Does the problem happen at home or in the work environment?
In both.

 

All the suggestions for 'WiFi troubleshooting steps' have been alreay included on the first entry.

If i could add any other information please let me know.

Thanks!

Spacefish
New Contributor I
1,757 Views

There are firmware / kernel combos which don´t work.. Especially newer firmware with older kernels..

Try updating to a newer kernel or downgrade the firmware (linux-firmare package), the firmware is loaded by the driver from /lib/firmware

Pablo_
Beginner
1,723 Views

Thanks for your answer Spacefich. Is there any kind of list for posibles working combination or it's make it by trying?

Alberto_R_Intel
Moderator
1,639 Views

Spacefish, Thank you for posting in the Intel® Communities Support and for sharing those details.


Hello Pablo_, Thank you very much for providing that information.


I just wanted to check if the suggestions provided by Spacefish helped to fix the problem and if you need further assistance on this matter?


Regards,

Albert R.


Intel Customer Support Technician


Pablo_
Beginner
1,602 Views

Hi Alberto_R_Intel,

I could't resolve the problem yet. Is there any kind of list for posibles working combination (linux kernel - driver version) or it's make it by trying?

 

Thanks!

Alberto_R_Intel
Moderator
1,554 Views

Pablo_, Thank you very much for your response.


We are sorry to hear the issue persists. " Is there any kind of list for posibles working combination (linux kernel - driver version) or it's make it by trying?", we will do further research on this matter, as soon as I get any updates I will post all the detail son this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,461 Views

Pablo_, I just received an update on this matter.


In order to try to fix this problem, please test a newer wireless firmware version 64 by updating to the latest & stable kernel 5.14.


Just to let you know, your system is currently working with Intel® Bay Trail chips which were launched 8 years ago. So, this issue may be related to hardware incompatibility with the much newer wireless product Intel® AX200 card.

 

If the issue remains with the latest kernel, please generate all logs again and the full dmesg log using command: # dmesg > dmesg.log.


Regards,

Albert R.


Intel Customer Support Technician



Pablo_
Beginner
1,392 Views

Hi Alberto_R_Intel,

Thanks for your suggestion! I'll give a try to kernel 5.14 and let you know

In order to avoid this kind of possibles hardware incompatibilities (without changing the motherboard or processor), which wireless product would you recommend?

Alberto_R_Intel
Moderator
1,366 Views

Pablo_, You are very welcome, thank you very much for your answer.


"I'll give a try to kernel 5.14 and let you know", perfect, excellent, that will be the best thing to do.


"In order to avoid this kind of possibles hardware incompatibilities (without changing the motherboard or processor), which wireless product would you recommend?" In that case, what we recommend is to get in contact directly with the board's manufacturer support department to confirm which Intel® wireless cards they have tested and validated as fully compatible with their board and BIOS and also to check if, in fact, it is possible to replace the wireless card since there are a lot of regulations that come into play in reference to a "Wireless Integration":

https://www.intel.com/content/www/us/en/support/articles/000005687/wireless/intel-wireless-products....

https://www.intel.com/content/www/us/en/support/articles/000005846/wireless/intel-wireless-products....


Regards,

Albert R.


Intel Customer Support Technician


Pablo_
Beginner
1,357 Views

Hi Alberto_R_Intel,

Thanks a lot for your answer. Unfortunatelly Ubuntu 21.10 (5.14.14-051414-generic) didn't work neither. I'll post the logs as soon as my team get them. 

'In order to try to fix this problem, please test a newer wireless firmware version 64 by updating to the latest & stable kernel 5.14.'
By the way, where can i found version 64 of the driver ?
The last one i can see is : iwlwifi-cc-a0-63.ucode
(https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/tree/)

Alberto_R_Intel
Moderator
1,340 Views

Hi Pablo_, You are very welcome, thank you very much for sharing those details.


"Unfortunatelly Ubuntu 21.10 (5.14.14-051414-generic) didn't work neither", we are sorry to hear the problem remains after trying the generic version.


"I'll post the logs as soon as my team get them." Perfect, no problem at all, take your time, the thread will remain open for as long as you need it.


"By the way, where can i found version 64 of the driver ?". I will double-check those aspects and as soon as I get the answer I will post it on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Pablo_
Beginner
1,299 Views

Hi Alberto_R_Intel,

Not sure if make any sense to post the logs because the board's manufacturer department indicated that tested modules are:

Wireless-AC 7260, Wireless-N 7260, Wireless-AC 7265, Wireless-N 7265 and Wireless-AC 3160

As long as i can see, only the 7265 AC and N are on productive state. Could you confirm that? If so, i saw on AC-7265 datasheet that is compatible with WPA2 and 802.1x, that means that is compatible with WPA2 Enterprise or is something different?

Once again, thanks!

Alberto_R_Intel
Moderator
1,228 Views

Hello Pablo_, I just received an update on this matter.

 

"As long as i can see, only the 7265 AC and N are on productive state", correct:

 

Intel® Dual Band Wireless-AC 3160 / Discontinued

https://ark.intel.com/content/www/us/en/ark/products/75442/intel-dual-band-wirelessac-3160.html

 

Intel® Dual Band Wireless-AC 7260 / Discontinued

https://ark.intel.com/content/www/us/en/ark/products/75439/intel-dual-band-wirelessac-7260.html

 

Intel® Wireless-N 7260 / Discontinued

https://ark.intel.com/content/www/us/en/ark/products/75174/intel-wirelessn-7260.html

 

Intel® Wireless-N 7265 / Active

https://ark.intel.com/content/www/us/en/ark/products/84178/intel-wirelessn-7265.html

 

Intel® Dual Band Wireless-AC 7265 / Active

https://ark.intel.com/content/www/us/en/ark/products/83635/intel-dual-band-wirelessac-7265.html

 

"i saw on AC-7265 datasheet that is compatible with WPA2 and 802.1x, that means that is compatible with WPA2 Enterprise or is something different?", not necessarily, it is a part of the compatibility matter, but does not necessarily mean it is fully compatible with it.

 

"Not sure if make any sense to post the logs", yes the logs are needed for our research, please generate all logs again and the full dmesg log using command: # dmesg > dmesg.log.

 

In reference to, "where can i found version 64 of the driver ?"

 

You are correct, FW 63 'iwlwifi-cc-a0-63.ucode' listed in https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/tree/ is for AX200 product.

FW 64 files listed there are for other Intel® wireless products.

 

Please try updating the matching to kernel (e.g. 5.13 or 5.14+) for FW 63 and once you get the chance let us know the results.

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

 

Pablo_
Beginner
1,221 Views

Hi Alberto_R_Intel,
Thanks for such a complete answer! Where can i found if AC-7265 is compatible with WPA2 Enterprise?
I'll try to get the logs and post them.

Alberto_R_Intel
Moderator
1,211 Views

Hi Pablo_, You are very welcome, thank you very much for your response.


"Where can i found if AC-7265 is compatible with WPA2 Enterprise?", I will confirm that information, and as soon as I get further details I will post them on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,166 Views

Hello Pablo_, I just received an update on this matter.

 

In reference to your question, "Where can i found if AC-7265 is compatible with WPA2 Enterprise?, yes, it is fully compatible with WPA2 Enterprise. I just wanted to confirm that since on the product's brief it says it supports WPA2 and not WPA2 Enterprise, but yes, it is fully compatible with it:

https://www.intel.com/content/dam/www/public/us/en/documents/product-briefs/wi-fi-6-ax200-module-bri... 

 

Alberto_R_Intel_0-1636149250841.jpeg

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Pablo_
Beginner
1,103 Views

Hi Alberto_R_Intel,

Thanks a lot for that information, will definitely give a try to that module. What is not clear for me is if i need any extra adapter.
From: 
https://www.intel.com/content/dam/support/us/en/documents/wireless/intel-wifi-adapter-information-gu...

I can see:
AX200
Conector interface: M.2: PCIe , USB

AC 7265
Form Factor: M2 (Next Generation Form factor - NGFF)
Electrical interfaces: PCIe and USB2.0

On each description there isn't the same parameters ('AC 7265' doesn't have 'Conector interface' and 'AX200' doesn't have 'Form Factor' or 'Electrical interfaces'). Right now i've got an 'AX200' (picture attached on the first entry), do i need something esle in order to connect the 'AC 7265' ??

Thanks!

Alberto_R_Intel
Moderator
1,093 Views

Hi Pablo_, You are very welcome, thank you very much for providing those remarks.


Sure, let me confirm that information and once I gather those details I will provide the answer on this thread.


Regards,

Albert R.


Intel Customer Support Technician


Alberto_R_Intel
Moderator
1,042 Views

Hello Pablo_, I just received an update on this matter.


Just to let you know, when you install a wireless card on a computer that is what is called "Wireless Integration", and the thing about that process is that there are a lot of components that come into play, like for example: board, wireless card, drivers, PCI adapters, antennas and ports, all those parts need to be compatible for the proper functionality of the wireless connection. There is also regulatory information about the "Wireless Integration" that you can verify in the links below. For that reason, what we recommend is to get in contact directly with the manufacturer of the computer/board so they can confirm that all the parts are fully compatible and for further assistance on this matter:

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless.html

https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless.html


Still, you can always check that the System Interface Type of both cards is Wi-Fi(PCIe), BT(USB) and the Board Form Factor is M.2 2230, M.2 1216. If an extra adapter is needed, it will depend on system specs and that is also something to check directly with the manufacturer of the computer/board:

https://www.ami.com/support/


Regards,

Albert R.


Intel Customer Support Technician


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