AX210无法唤醒。

[stsp]

我的AX210无线网卡在windows11 系统休眠的情况下是可以网络唤醒。但是如果是系统操作关机后就无法唤醒。

[Alberto_R_Intel]

stsp, Thank you for posting in the Intel® Communities Support.

Just to let you know, we only provide support in English language and currently, we are using a translation tool.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

Was the AX210 card waking the system properly after being shut down on this specific machine before?

If yes, when did the issue start?

Did you make any recent hardware/software changes that might cause this problem?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[stsp]

thank you.

I bought an AX210 wireless network card, which used to be able to wake up the computer normally with a 5G network card from Broadcom. But if I replace this network card, I won't be able to wake up. I can only wake up my computer when my Windows system is in hibernation mode.

[Alberto_R_Intel]

stsp, You are very welcome, thank you very much for providing that information and the SSU report.

For this scenario, it is important to mention that when you install a wireless card on a laptop/PC that is what we call "Wireless Integration". The thing about that process is that there are a lot of components that come into play, like for example: board, Wireless card, drivers, PCI adapters, antennas, m.2 port, all those parts need to be fully compatible for the proper functionality of the Wireless device. Keeping in mind also that it is always recommended to install the wireless driver provided by the manufacturer of the computer, since that driver was heavily customized by them to work with your specific platform. By changing the wireless card on your machine, that driver, most likely, will not work as expected.

There is also regulatory information about the "Wireless Integration" that you can verify in the following links:

https://www.intel.com/content/www/us/en/support/articles/000005687/network-and-i-o/wireless.html

https://www.intel.com/content/www/us/en/support/articles/000005846/network-and-i-o/wireless.html

Based on the information shown in the SSU document, the wireless driver version currently installed on your computer is 22.250.1.2, which is the latest Intel® generic wireless driver version:

https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html?wapkw=ax210

Still, I will do further research on this matter to try to find a possible solution for this scenario. As soon as I get any updates, I will post all the details on this thread.

In the meantime, we recommend to get in contact with Lenovo Support to make sure the latest BIOS version is currently installed in your machine, or to gather the instructions on how to update it:

https://support.lenovo.com/us/en

Regards,

Albert R.

Intel Customer Support Technician

[IsaacQ_Intel]

Dear @stsp,

We appreciate your patience.

In this particular instance, and in accordance with the resolution provided by the wireless products team, it will be necessary to reach out to the Original Equipment Manufacturer (OEM) for additional assistance, as the issue at hand does not pertain to a driver problem.

Having stated this, we will proceed to conclude this conversation. It's important to note that Intel will no longer be actively monitoring this thread. We thank you for your understanding.

Sincerely,

Isaac Q.

Intel Customer Support Technician