AX210 5Ghz hotspot not working

[OCFalcon]

Hello,

I have purchased an AX210 module to use it for hotspot. It works ok but only in 2.4GHz mode.

When you switch to 5GHz, you get an error message, it does not work. I have the latest driver installed, no any other technical problems.

My PC config:

CPU: Intel Core i5-12400F
MB: MSI PRO B660-A
RAM: Kingston Fury DDR4 3600MHz 16GB
GPU: Asus ROG Strix GTX1080
PSU: Seasonic Prime Gold 650
SSD: Samsung 970 EVO 2TB

Could you please advise?

Thank you in advance.

[IsaacQ_Intel]

Hello @OCFalcon

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

In order to have a better understanding of your issue, please provide me with the following:

1.    What is the symptom of the issue?

2.    Are you having issues on Wifi or Bluetooth or both?

3.    When did it start to happen?

4.    Do you remember if this issue happened after a new OS update or Wireless driver update?

5.    Is this issue happening at home, office environment or both?

6.    What OS version are you using?

7.    What adapter model do you have?

8.    Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?

9.    Have you checked if this issue happens on different networks?

10.Are you able to reproduce the same issue while on a hardwired connection?

11.What steps do you take to reproduce your issue?

12.Were you able to have your wireless connection in a normal/expected performance before?

13.Have you installed any recent software or hardware in your system?

14. Have tried a roll back to a previous driver version for testing?

15.  Have you rebooted your access-point, router, modem?

Please download and scan your system using our tool, Intel® System Support Utility so we can help check your system info first. Once finished downloading, open the tool, click on scan 'Everything', click next, then save the system information to a .txt file. Please provide the .txt file.

This document will be necessary to check your entire system, in order to find possible errors or incompatibilities.

Also, provide us with a screenshot of the error message.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello OCFalcon,

We trust you're doing well.

Have you had a chance to review the preceding post?

Feel free to respond with any queries or if you require assistance; otherwise, kindly inform us, and we'll close the thread.

Warm regards,

Isaac Q.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello OCFalcon

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.