AX210 ES drive problem

[247]

我得到了一个AX210，但官方网站的驱动程序不起作用。我希望得到你的帮助。

[Steven_Intel]

Hello 247,

Thank you for posting on the Intel® communities.

我们的支持仅以英语提供。 我们可能无法翻译附加到线程的屏幕截图。 为了更好地为您提供帮助，我们使用翻译工具，因此； 翻译可能不是完全准确的。

I am sorry you are having issues with your Intel® Wi-Fi 6E AX210, I will be glad to help you.

Could you provide more details about the issue with the driver and also what version are you installing?

Please read the article Regulatory Information Regarding Wireless Hardware Installation or Upgrade (https://www.intel.com/content/www/cn/zh/support/articles/000005687/wireless.html)

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[247]

This is an engineering sample, in the device manager, WIFI works properly, Bluetooth works wrong, but can not find any WIFI signals. motherboard: ASUS PRIME H410M-E, win10, separately.

[Steven_Intel]

Thank you for your reply.

Please be aware that engineering samples are not meant to be used in production environments, so errors may occur. In any case, try a clean installation of both Wi-Fi & Bluetooth drivers and let me know how it goes.

Make sure to use the links and to follow the instructions below:

Clean installation instructions: https://www.intel.com/content/www/us/en/support/articles/000022173/wireless.html

Wi-Fi Drivers 22.200.0: https://www.intel.com/content/www/us/en/download/19351/windows-10-and-windows-11-wi-fi-drivers-for-intel-wireless-adapters.html

Bluetooth® drivers 22.200.0: https://www.intel.com/content/www/us/en/download/18649/intel-wireless-bluetooth-for-windows-10-and-windows-11.html

Best regards,

Steven G.

Intel Customer Support Technician.

[247]

It may not be a driver problem, I have reinstalled the driver. At present, the device is normal but cannot search wifi signal, which may be the reason that it is an engineering sample. Thank you.

[Steven_Intel]

Thank you for your response.

Please try a fresh installation of the operating system and updating to the latest BIOS if applicable. 

If the issue persists, I recommend you to contact your vendor or place of purchase for further support and/or if you have received an engineering sample adapter in place of a production adapter.

Let me know if you have concern or need further assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

We would like to know if you were you able to check the previous post.

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.
Intel Customer Support Technician.