AX210 has constant packet loss spikes and I have tried everything.

[elliotk]

Hi, I recently got a new AX210 Wi-Fi card to replace my old one that knew had broke. This new card had been working great for a few weeks, until today when I turned on my PC to find that every 1-2 minutes my packet loss spikes like crazy. Here is everything I have tried so far:

• Turning power management off

• Changing 802.11a/b/g Wireless Mode to 5GHz (the router in my dorm hall is 5GHz)

• Disabling Packet Coalescing

• Downgrading Intel Drivers to version 22.45.1.1 (I was using the newest drivers before and it wasn't working) 

• Enabling Global BG Scan blocking

I've been toying with settings for a while now and still I'm not seeing any fixes yet. I'm debating buying a USB wifi reciever just to test if the ping spikes are a WiFi issue, but has anyone had a similar problem and found a fix outside of the ones listed? Any help would be greatly appreciated.

[ACarmona_Intel]

Hello elliotk,

Thank you for posting in our communities.

Please generate an SSU report to help me further analyze your system specifications and configurations. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello elliotk,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello elliotk,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello elliotk,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician