AX210 iAMT Sleep

[user44095843]

We are using an AX210 with iAMT Meshcommander everything is working fine except waking up the remote unit from sleep status.

Is there a setting we missed somewhere ?

ASPM is disabled in bios and power saving disabled in Windows.

[SergioS_Intel]

Hello user44095843,

Thank you for contacting Intel Customer Support.

 We understand that your system does not wake up from sleep status with iAMT Meshcommander. I will be more than glad to help you today.

 For assistance with Meshcommander we recommend checking the following URL as we do not provide support on this utility:

 https://www.meshcommander.com/home

 Additionally, if you need assistance setting-up AMT we do recommend checking the Intel® AMT Configuration Utility User Guide

https://www.intel.com/content/dam/www/public/us/en/documents/guides/amt-configuration-utility-user-guide.pdf

 Best regards,

 Sergio S.

 Intel Customer Support Technician

[SergioS_Intel]

Hello user44095843,

We are following your thread and would like to know if you need further assistance.

 Best regards,

 Sergio S.

 Intel Customer Support Technician

[SergioS_Intel]

Hello user44095843,

We are following your thread and would like to know if you need further assistance. We know that this is important for you to get it resolved and it is also equally important for us to get you the right solution. Since we have not seen an update for several days, the thead will automatically close after 2 business days

 Best regards,

 Sergio S.

 Intel Customer Support Technician