03-21-2019 06:41 AM
Card integrated in noteboot aser swift 3 SF314-54
Intel® Dual Band Wireless-AC 7265 #2
- Manufacturer: Intel Corporation
- Availability: Running at full power
- Status: This device is working properly.
- Installed: True
- Service Name: Netwtw04
- Driver Provider :Intel
- Driver Version: 22.214.171.124
- Driver Date: 31.12.2018
- Device Id : PCI\VEN_8086&DEV_095A&SUBSYS_50108086&REV_59\181DEAFFFF5B313700
- Revision: 59 (REV D)
03-21-2019 07:29 PM
Hello ESafr, The issue that you are experiencing with the speed of the wireless connection after the computer goes to sleep mode could be related to the power settings that you have in Windows for the Intel® Dual Band Wireless-AC 7265. I would suggest testing with the following settings to check if the issue persists: A. Change the Power Management settings in device manager: 1. Open Device Manager. 2. Right-click in the Networks adapters. 3. Right-click in the Intel® Dual Band Wireless-AC 7265. 4. Click on Properties. 5. Go to the "Power Management" tab. 6. Uncheck the box next to “Allow the computer to turn off this device to save power”. 7. Click "Ok" B. You can also try our recommended Settings of Power Management for Intel® Wireless Adapters, using the following link as reference: https://www.intel.com/content/www/us/en/support/articles/000005879/network-and-i-o/wireless-networki... Note: I would recommend you to set up this one in Maximum Performance. Please let us know if the issue persists. Abigail G Intel Customer Support Technician Under Contract to Intel Corporation.
03-21-2019 07:52 PM
03-22-2019 05:52 AM
03-22-2019 05:17 PM
Hello ESafr, Since the Power management tab is not showing up in the Intel® Dual Band Wireless-AC 7265 properties, I would recommend you to test with the following steps: 1. I would recommend you to perform the clean installation of the wireless drivers following these steps: https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... I would recommend you to perform the installation using the drivers provided by the laptop manufacturer first since they will provide you with customized drivers according to the system needs and features. I was able to find the drivers available listed in the following link: https://www.acer.com/ac/en/US/content/support-product/7581?b=1 You can also try to install our generic drivers provided in the Intel Download Center: https://downloadcenter.intel.com/download/28623/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters... Please double check if after the installation of each driver the Power Manager tab appears in the properties for the device and try the steps recommended in the previous post. Best Regards, Abigail G Intel Customer Support Technician Under Contract to Intel Corporation.
03-28-2019 05:59 PM
Hello ESafr, I was checking your case and I would like to know if you need further assistance? Please let me know if you have tested the troubleshooting steps provided in the previous post and the outcome after the changes. Best Regards, Abigail G Intel Customer Support Technician Under Contract to Intel Corporation.
04-04-2019 06:02 PM
Hello ESafr, I hope you found the information provided helpful. If you need any further assistance, we will be glad to assist you. Regards, Abigail G Intel Customer Support Technician Under Contract to Intel Corporation