So I have an https://www.newegg.com/Product/Product.aspx?Item=N82E16834232561 ASUS ROG G751JY-DB72 laptop with a Intel Dual Band Wireless-AC 7260 and for the last few weeks it has been randomly dropping connection and what appears to be suffering from critical errors. For me to get internet back I have to disable to wireless adapter from the control menu and re-enable it. This fixes the issue but this disconnect happens every 30 min to couple hours (especially when I Download) It is getting to the point where using my computer for internet is beyond impossible.
Not sure if there is a fix for this but I am beyond annoyed at this and could really use some help.
We understand that you're experiencing connecitivity issues with your Intel® Dual Band Wireless-AC 7260.
In order to better assist you, we would like to gather some more information. Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Intel® System Support Utility (while connected to your network) and share the resulting report with us.
To enable file attachments, you will need to switch to the advanced editor mode while replying.
We look forward to hearing back from you.
I have the same issue (ASUS, AC 7260) and am so frustrated. It has been going on for weeks now to the point where the sysytem now does not even recognize the Intel Wifi adapter so I can reset it. As far as my laptop is concerned it does't have wi-fi. I had to disconnect my DirtecTV internet connection just to get online to post this. I have updated drivers, reset things, etc to no avail. Now it is dead in the water. Help.
Please share the following information with us:
1. Please generate a WLAN Report for your system:
1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2. At the command prompt, type netsh wlan show wlanreport.
3. This will generate a wireless network report that's saved as an HTML file, generally saved to "C:\ProgramData\Microsoft\Windows\WlanReport\"
2. Please generate an Intel® System Support Utility report as well.
1. Please download and run the http://downloadcenter.intel.com/download/25293 Intel® System Support Utility.
2. Select to scan "everything," and run the scan while connected to your wireless network (if possible).
3. Save the report and attach it to your reply.
Note: To enable attachments, make sure to switch to the advanced editor while replying.
However, if your adapter is not recognized in Device Manager, it's likely that you're experiencing a hardware failure. If that's the case, our main recommendation will be to engage your computer manufacturer to see if it's possible to replace your wireless adapter. Even if your laptop is out of warranty, we recommend purchasing the replacement adapter through your computer manufacturer to avoid receiving a model that was customized for a different OEM.
Thank you for this report. We were not able to access the screenshot for the WLAN report, but that's OK for now.
In this case we can recommend the following:
- Try a clean driver installation updating to the latest drivers available.
- Download and save our latest Intel® PROSet/Wireless Software for your adapter: https://downloadcenter.intel.com/download/27309 WiFi_20.10.2_PROSet64_Win10.exe
- Under Programs and Features in the Control Panel, uninstall any instance of the "Intel® PROSet/Wireless Software." When prompted, choose to "discard settings."
- Go to the Device Manager > Network Adapters > Right click on your Intel(R) Dual Band Wireless-AC 7260 and uninstall it. Make sure to select the option to "Delete the driver software for this device."
- Clear out your temporary files: Press the Windows* Key + R to open the run box. Type Cleanmgr.exe and press OK. Here you will need to make sure Temporary Files are checked, you may uncheck everything else (unless you're ok with the extra wait) and press OK.
- Install the Intel® PROSet/Wireless Software that was downloaded back in step one.
- Reboot your computer and test your connection.
- If that does not help, back up any important data, reset or reinstall your operating system, then install latest drivers again.
- Create a Windows® 10 installation media and reinstall your operating system from scratch (intermediate): https://www.microsoft.com/en-us/software-download/windows10 https://www.microsoft.com/en-us/software-download/windows10
- Or you may use the built-in option to reset your OS. Resetting lets you choose whether to keep your files or remove them, and then reinstalls Windows*. To get started, go to Settings > Update & security > Reset this PC > Get started and choose an option.
- For more information on these reinstall steps, you may refer to the Microsoft* article: https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options https://support.microsoft.com/en-us/help/12415/windows-10-recovery-options
- If issue still persists, contact your computer manufacturer for hardware support or spare part/replacement information.
NOTE: Any links provided for third party tools or sites are offered for your convenience and should not be viewed as an endorsement by Intel® of the content, products, or services offered there. We do not offer support for any third party tool mentioned here.
Reinstalling the OS is a lot simpler in Windows® 10 than in previous operating systems. Now there is a "Reset" option which allows the process to be mostly automated: https://www.youtube.com/watch?v=uAU4jsBZmP4
If this is not an option, our next best recommendation will be to contact your computer manufacturer for warranty support or to purchase a replacement adapter.
I used to have same issue with my AC 7260 Wi-Fi Adapter, and I successfully resolved the issue by re-installing fresh Windows 10.
Sometimes it's just the Windows update that cause disconnecting issues.
I personally suggest to reinstall the Operating System and update the driver. If that doesn't work you may need to replace your wireless adapter with a new one.
Here is a useful guide to help you out upgrading M.2 WiFi: https://lookgadgets.com/best/laptop-wifi-cards/