BE200 conditions to see 6GHz

[Yurii-O]

I want to use BE200 for presentation of one solution basing at Wi-Fi 7, but found an issue and have tried a bunch of other client devices finding out how they work in my country, or is it really a regional restriction to be able to see 6Ghz networks in some conditions.

Here is what I have:

- Lenovo laptop Evo certified by intel, having in stock AX210 card with Wi-Fi 6E and replaced by BE200

- Windows 11 Pro 24H2

- Latest intel drivers

- Access points: TP-Link EAP783 with Wi-Fi 7, Grandstream GWN7665 with Wi-Fi 6E

- Country: Moldova (officially opened frequencies 5945-6425 MHz and it is showed here too)

- Another client devices and results: 

Google Pixel 8 Pro Wi-Fi 7 (does not see 6GHz, but mark 2.4 and 5GHz as Wi-Fi 7)
Samsung S24 Ultra Wi-Fi 7 (does not see 6Ghz, Samsung says it will be available by software upgrade in September)
Asus Vivobook S5507Q Wi-Fi 7 with Qualcomm FastConnect 7800 (see 6Ghz, works with Wi-Fi 7 and MLO networks)
Apple MacBook Pro A2991 Wi-Fi 6E (see 6Ghz)
Apple iPad Pro 13 Wi-Fi 6E (see 6Ghz)
Apple iPhone 15 Pro Max Wi‑Fi 6E (see 6Ghz)
Samsung S24 Wi-Fi 6E (does not see 6Ghz, Samsung says it will be available by software upgrade in September)
Samsung Galaxy Fold 6 Wi-Fi 6E (see 6Ghz)
Sasmung Galaxy Flip 6 Wi-Fi 6E (see 6Ghz)

All these devices were tested in showroom just to check if they see 6GHz networks.

Lenovo laptop was tested in my flat, with the same access points, and this is important, because there I can see and fully access Wi-Fi 7 features, but it doesn't work for showroom, there only 2.4 and 5GHz can be accessed. And the big question is WHY?

Can you explain what BE200 see in showroom, where a lot of other networks and devices are, why does it block 6Ghz and can this be fixed?

[JeanetteC_Intel]

Hello Yurii-O,

Thank you for posting in Intel Communities.

I'll check on this query and I will post an update once it's available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello Yurii-O,

Good day to you.

I have confirmed with our engineering team that the 6GHz band that works only with Windows 11 will show the 6GHz radio. In addition, you may need to use the latest driver to make sure it will work better than the OEM driver and try to use WPA3-Personal security for the 6GHz network.

Since you were trying to integrate BE200, then it would be best to check this with your system manufacturer support team. Installation or use of Intel® Wireless Adapters is subject to country-specific legal regulations. An Intel® Wireless Adapter installed in a system that is being sold on the market doesn't necessarily mean that same wireless adapter can be used or installed in any other systems for the above-mentioned reason. If the manufacturer doesn't have the necessary approvals, the party installing the device is responsible for approvals. Installing adapters in an unauthorized system may be illegal. The end user is not authorized to install the Intel® Wireless Adapters (except for the retail products below). Only the manufacturer or its authorized representative can install the adapters.

Related article:

Regulatory Information Regarding Wireless Hardware Installation or Upgrade

I hope this clarifies your question.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Yurii-O]

Hello Jeanette,

I have no problems with my laptop in my home with 6GHz, it works flawlessly, so, no problems with installation, drivers or system.

When I go with my laptop with same access point to showroom, which is 8km away from my home, I don't see SSID with 6GHz (2.4, 5GHz SSID remains available)

Only place and surrounding networks/devices changes in this experiment.

[JeanetteC_Intel]

Hello Yurii-O,

Please clarify the following information below:

1.) Are the access points TP-Link EAP783 with Wi-Fi 7 and Grandstream GWN7665 with Wi-Fi 6E your home network and the same AP used in the showroom (Is the showroom your workplace)?

2) Since your Lenovo laptop Evo was able to detect the 6GHz network from your flat, were you able to check if your AP settings at the showroom are exactly the same as your home AP?

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[Yurii-O]

I'm disconnecting APs with all the settings from home and just connect them in showroom, all the settings remains untouched. Use the same laptop.

As I understood electronic price tags in showroom works at 6GHz, may it be the reason that BE200 somehow thinks that they have priority and hide discovering of this frequency? 

[JeanetteC_Intel]

Hello Yurii-O,

Please check your email for the next steps.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[hecgpon]

Hello,

I’m encountering an issue with scanning 6GHz SSIDs using the Intel BE200 Wi-Fi 7 card. Below are the relevant details:

Client Device:

• PC with Intel 12th Gen CPU running Windows 11 Home

• Original AX201 card was replaced with the Intel BE200 Wi-Fi 7 card

Access Point Setup:

• SSID broadcast on 6GHz band with 320 MHz channel width and WPA3 security

Problem Description:

• In my company’s lab, I am able to detect the 6GHz SSID and connect using the BE200 card without any issue.

• However, during a demo event at another location showcasing Wi-Fi 7 technologies, I could not see the 6GHz SSID being broadcast from the AP, even though the same BE200 client was used.

• When running the CLI command "netsh wlan show network mode=Bssid" in Windows, I could see "colocated APs" and channel information indicating a 6GHz signal, but the SSID was not shown in the scan results.

• I used a different AP device with CLI support and confirmed that the beacon frame from the target AP was indeed being transmitted on 6GHz.

Location: Hanoi, Vietnam
Please assist with troubleshooting this issue.
My email: <email removed>

Thank you.

[Yurii-O]

You have done a lot, but I'm afraid that the support in final will suggest the same thing to you: after two months of emails with same questions, they just said that I must resolve my issue with laptop manufacturer