BSOD Netwaw10.sys Killer Wi-Fi 6E AX1690i Windows 11 24H2

[thealmighty78]

Hola.

Estoy experimentado BSOD en mi laptop windows 11, al revisar el fichero de dump, se hace referencia al fichero "Netwaw10.sys", revisando he encontrado que este pertenece al adaptador de red Intel Killer Wi-Fi 6E AX1690i

El adaptador es de fabrica del portatil.

No he realizado cambios de hardware.

No he realizado cambios de software.

Portatil razer blade 15 2022

Windows 11 24H2 (Os Build 26100.3194)

Pasos realizados.

He actualizado los drivers de Razer.

He actualizado el driver BT-23.100.1-64UWD-Win10-Win11

Pero el problema persiste, podéis indicarme como solventarlo? 

Muchas gracias.

Un saludo.

[JeanetteC_Intel]

Hello thealmighty78,

Tenga en cuenta que solo puedo ayudarlo en inglés. Utilicé una herramienta de traducción web para traducir esta respuesta, por lo que puede haber algunas traducciones inexactas. A partir de ahora, te responderé en inglés.

Thank you for posting in Intel Communities.

To better understand the issue and be able to provide you with an accurate fix/recommendation, kindly help share the details below:

1) Please confirm if this is your actual unit? https://mysupport.razer.com/app/answers/detail/a_id/5901/~/at-a-glance%3A-razer-blade-15-%282022%29-%7C-rz09-0421x

2) Is the Bluetooth working? I want to know if this issue is only triggered by the Wi-Fi. 

3) Was the computer working properly before? If so, when did the issue start?

4) Please help share your system configuration so I can check further details on this device. This could be possible by downloading the Intel® System Support Utility for Windows* software. When the download is complete, launch SSU.exe.

• Scan: Check the box Everything.
• Click Scan.
• Review: When finished scanning, click Next.
• Click Save (.txt).
• Attach the log file as you reply.

I will wait for your reply.

Best regards,

JeanetteC.

Intel Customer Support Technician

[thealmighty78]

Hello JeanetteC.

I will swith to english as requested.

1) Please confirm if this is your actual unit? https://mysupport.razer.com/app/answers/detail/a_id/5901/~/at-a-glance%3A-razer-blade-15-%282022%29-%7C-rz09-0421x

A: Yes, this is my laptop, Razer Blade 15 advanced model 2022, RZ09-0421.

2) Is the Bluetooth working? I want to know if this issue is only triggered by the Wi-Fi. 

A: Yes, bluetooth it is working.

3) Was the computer working properly before? If so, when did the issue start?

A: Yes, this issue began on febreray 2025.

4) Please help share your system configuration so I can check further details on this device. This could be possible by downloading the When the download is complete, launch SSU.exe.

A: You got it.

Thanks in advanced.

Best regards.

[JeanetteC_Intel]

Hello thealmighty78,

Please proceed with the following steps below:

1) Since the wireless adapter is not showing inside OS (not detected by the device manager as well as by our tool, Intel SSU), please make sure to:

• Enable Wireless adapter in BIOS
• Set BIOS settings to defaults

2) Make sure that there are no pending Windows updates.

3) Get the latest drivers from your system manufacturer's driver download page. I strongly suggest contacting your system manufacturer support team, to get help with the latest OEM driver along with the installation process.

4) Reset network settings using Windows 11 Settings.

1. Open the Settings window (press Windows key + I). Once opened, click on the “Network & Internet” > “Advanced network settings” > “Network reset” option. On this page, press the “Reset now” button. Press the “Yes” button when prompted for confirmation.
2. As soon as you confirm, Windows will schedule a shutdown and restart in five minutes. A restart is required to change network settings to their defaults. Press the “Close” button. Use the five minutes to save your work and close all open applications.
3. Windows will restart as scheduled and once that is done, all your network settings are back to their default settings. i.e., reset.

5) If all steps mentioned above still fails to fix the issue, you may want to reconsider re-installing your operating system. I suggest contacting your OS support team for the proper guidance with reinstallation.

6) Contact the system manufacturer to check the hardware aspect of the system and to get further assistance

I hope these helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello thealmighty78,

Were you able to check the previous post? 

Let me know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello thealmighty78,

I hope my previous recommendations helped somehow.

I still strongly suggest contacting your system manufacturer to check the hardware aspect of the system and to get further assistance.

Should you need assistance in the future, please submit a new question as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician

[thealmighty78]

Hello JeanetteC, hope everythings ok.

1) Since the wireless adapter is not showing inside OS (not detected by the device manager as well as by our tool, Intel SSU), please make sure to:

• Enable Wireless adapter in BIOS
• Set BIOS settings to defaults

A: My laptop does not have this options on bios.

2) Make sure that there are no pending Windows updates.

A: check it.

3) Get the latest drivers from your system manufacturer's driver download page. I strongly suggest contacting your system manufacturer support team, to get help with the latest OEM driver along with the installation process.

A: Check it.

4) Reset network settings using Windows 11 Settings.

1. Open the Settings window (press Windows key + I). Once opened, click on the “Network & Internet” > “Advanced network settings” > “Network reset” option. On this page, press the “Reset now” button. Press the “Yes” button when prompted for confirmation.
2. As soon as you confirm, Windows will schedule a shutdown and restart in five minutes. A restart is required to change network settings to their defaults. Press the “Close” button. Use the five minutes to save your work and close all open applications.
3. Windows will restart as scheduled and once that is done, all your network settings are back to their default settings. i.e., reset.

A: Check it.

5) If all steps mentioned above still fails to fix the issue, you may want to reconsider re-installing your operating system. I suggest contacting your OS support team for the proper guidance with reinstallation.

A: Whit all my respect, i do not consider to restore a OS is a solution, this issue it was detected with .dmp file, however, after previous step does not work, i restore the lapto, but issue remains.

I am very dissapointed Intel was not able to provide a valid solution when netwav10.sys its a intel driver.

6) Contact the system manufacturer to check the hardware aspect of the system and to get further assistance.

I return razer laptop to seller, there problem now.

Please, feel free  to close this post as unsolved.

Thanks in advanced.

Best regards.

Jorge.