Community
cancel
Showing results for 
Search instead for 
Did you mean: 
PPete16
Novice
2,143 Views

Bluetooth Software Release 19.10.1635 (Win7 19.0.1607) is only a partial package

2016-09-28 - Zip Download for IT Administrators - Package Version 19.10.1635 - Windows 7 Driver Version 19.0.1607

https://downloadcenter.intel.com/download/26314/ https://downloadcenter.intel.com/download/26314/ (4.43MB)

2016-09-28 - EXE Download for End Users - Package Version 19.10.1635 - Windows 7 Driver Version 19.0.1607

https://downloadcenter.intel.com/download/26311/ https://downloadcenter.intel.com/download/26311/ (4.46MB)

Note, the package version is listed differently on the link above since the page/package is only for the Windows 7 driver. Per the following page, this 19.0.1607 Windows 7 Driver is part of the 19.10.1635 overall release.

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005489.html http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005489.html

For those who have been following the Bluetooth install problems over the past few months, new Bluetooth drivers is something we've been watching a lot. This most recent release has me confused at the moment. It's significantly smaller and doesn't do much or include much. I'm performing a clean install, the exe runs and does nothing. No logging, no errors, just gone. So I pulled down the IT admin package to see what was inside; it only has the Intel Bluetooth.msi_Update folder. It does not have the usual DLIH and LANG folder with it, along with the files Intel Bluetooth.msi, Setup.exe, and Setup.xml.

Naturally, I can go back to the other most recent update: Package v19.0.1603 (Win7 v19.00.1629), but that's dated over two months ago at 2016-08-01.

The FAQ still lists incompatibility with Microsoft KB Patches, but I thought those were all fixed? Last I remember, I did a clean install with the driver, with all the KBs installed, and all was well. The KB says it was updated today, 2016-10-05, but I don't see any changes in it. It used to have an older rev date and was before the patch that fixed incompatibilities that required us to uninstall that July KB.

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000022410.html http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000022410.html

Thoughts?

21 Replies
idata
Community Manager
118 Views

PeterFnet,

 

 

What was added on the latest package version (19.10.1635) was the fix for the Microsoft's KB situation and the rest remains basically the same. Please, check this link below and let us know if this helped you to clarify your doubts./thread/104851 Intel's Windows 7 Bluetooth functionality and Microsoft's KB3161608, Software Update available

 

 

Best regards,

 

Aleki
PPete16
Novice
118 Views

Aleki,

No, this does not clarify my doubts. The link you is also pinned on this sub-forum and has not been updated since 2016-08-09; it further links to the old version of the driver: 19.0.1603 (2016-08-01). You're mentioning that 19.10.1635(19.0.1607) fixes the Microsoft KB situation, but the link goes through the old steps for 19.0.1603 that involves uninstalling KBs.

The 19.10.0.1635 package (19.0.1607) for Windows 7 is not complete and is not able to be installed on its own. The 19.0.1603 package is 37.17MB. The new Package 19.10.1635 (Windows 7 Driver Version 19.0.1607) is 4.76MB.

Can you look into this?

Sincerely,

Peter

idata
Community Manager
118 Views

PeterFnet,

 

 

Thank you for the clarification. We are going to look into that and will provide you an answer soon. In the mean time, please let us know if you have any further questions.

 

 

Best regards,

 

Aleki
PPete16
Novice
118 Views

Thank you Aleki. I have no further questions; I'll wait to hear back from you.

idata
Community Manager
118 Views

PeterFnet,

 

 

You are very welcome. We are going to report back to you a little while.

 

 

Best regards,

 

Aleki
idata
Community Manager
118 Views

PeterFnet,

 

 

Thank you for your time. This is an update to this situation. We would like to inform you that we have engaged additional resources in order to provide the assistance you need. We will let you know when we have a reply. As we have told you before. Should you have any additional information to provide and/or questions, please do not hesitate to contact us.

 

 

Best regards,

 

Aleki
PPete16
Novice
118 Views

Thank you for the update Aleki. May you be a leaf on the wind on your journey to Bluetooth nirvana.

idata
Community Manager
118 Views

PeterFnet,

 

 

You are welcome. Just to keep you posted, we have engaged additional resources regarding this issue. That means we have escalated to a higher level of support. We are working towards the resolution and as soon as we have a reply from our engineers we will advise back to you.

 

 

In the mean time, please let us know if you have any further questions.

 

 

best regards,

 

Aleki
idata
Community Manager
118 Views

PeterFnet,

Thank you very much for your observation and feedback. We are going to have our engineers working on this. In the mean time, you can use the previous version until we have this situation fixed.

Best regards,

 

Aleki
PPete16
Novice
118 Views

You're welcome.

idata
Community Manager
118 Views

PeterFnet,

Should you have any further questions or doubts, please do not hesitate to contact us.

 

Let us know if there is something else we can do to assist you.

Best regards.

 

Aleki
RMarl1
Beginner
118 Views

We're 16 days after the question was posed. How are we to install these drivers?

2016-09-28 - EXE Download for End Users - Package Version 19.10.1635 - Windows 7 Driver Version 19.0.1607

https://downloadcenter.intel.com/download/26311/ https://downloadcenter.intel.com/download/26311/ (4.46MB)

Thank you,

Randall

PPete16
Novice
118 Views

Hello Randall,

I just noticed this morning, they corrected the package for the end-user installation package: https://downloadcenter.intel.com/download/26311/ Download Intel® Wireless Bluetooth® Software for Windows 7*

It does install. However, the IT Administrators package is still bad/corrupted.

Peter

RMarl1
Beginner
118 Views

Ah, I hadn't checked the end-user package. Those have given me a different sort of grief in the past. :-)

Still hopeful the wireless team will simply put all the bits in a new package for IT folks.

Thank you Peter!

PPete16
Novice
118 Views

Welcome! Yeah, I also prefer the administrator package.

Good luck!

idata
Community Manager
118 Views

Hello Randallm and PeterFnet,

 

 

We would like to inform you that Intel is currently working on a solution. In the mean time, please use the previous drivers.

 

 

Best regards,

 

Aleki
PPete16
Novice
118 Views

Aleki,

It looks like they already fixed one: the end-user package. Have you seen this? It's much larger now, 27.26MB instead of 4.46MB. The dates and version numbers have not changed on the site.

idata
Community Manager
118 Views

PeterFnet,

 

 

Yes, we are aware of it and thanks again for letting us know about that. Please let us know if there is anything else we can do to assist you.

 

 

Best regards,

 

Aleki
idata
Community Manager
118 Views

PeterFnet,

We would like to inform you that the Bluetooth* IT Admin file has been updated. Please check this link: https://downloadcenter.intel.com/download/26314 Intel® Wireless Bluetooth® Software for IT Administrators - Thank you for bringing it up to our attention. We also would like to take this opportunity and check with you if there is anything else we can do to assist you.

Best regards,

 

Aleki
PPete16
Novice
45 Views

Aleki,

You're welcome.

Thanks for getting this fixed. There's nothing else I need assistance with at the moment; thanks for asking.

Take care,

Peter

Reply