Bluetooth mouse not detecting after driver update

[MadameA]

Hello there,

I regret updating my drivers last minute yesterday as it has caused too much wasted time trying to troubleshoot this issue.

So I have a wireless mouse with dual connectivity: via Bluetooth 5.0 and via the USB dongle. Now after updating my BT driver to version 22.250, my BT mouse is not showing up when I try to add it despite me choosing "advanced" option to bluetooth devices.

I did rollback to previous BT driver version to 22.170 but still not detecting.

Appreciate any help here. Thanks in advance.

[Alberto_R_Intel]

MadameA, Thank you for posting in the Intel® Communities Support.

We are sorry to hear about this issue and we will be more than glad to assist you with this matter. 

In order for us to provide the most accurate assistance on this scenario, we just wanted to confirm a few details about your system:

Is this a new computer?

What is the model of the Bluetooth mouse?

Did you make any recent hardware/software changes, besides updating the Bluetooth driver, that might cause this issue?

The wireless card, did you purchase it separately or did it come installed on the computer?

Does the problem happen at home or in the work environment?

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel]

Hello MadameA, I just wanted to check if you saw the information posted previously and if you need further assistance on this matter?

Regards,

Albert R.

Intel Customer Support Technician

[IsaacQ_Intel]

Dear MadameA,

We trust you are well.

Since we haven't received a response from you, we'll be concluding this conversation thread. Should you require further assistance or have any more questions, please don't hesitate to initiate a new inquiry, as we won't be actively monitoring this thread any longer.

Warm regards,

Isaac Q.

Intel Customer Support Technician