Bluetooth nightmare on HP laptop

MWalk3 · ‎08-29-2018

Hi Intel,

I'm having something of a Bluetooth nightmare on my relatively new (2017) HP Spectre 13-v051na. The Bluetooth toggle disappeared and I tried everything under the sun (and this message board) to get it back again (including deleting temp files, reinstalling Intel drivers). Something worked because it has now returned. But whilst Bluetooth devices are found they won't connect to the HP laptop via Bluetooth (and they connect with my mobile so it's nothing to do with the devices). They just time out.

I've attached the txt file from the Intel system support utility.

Do let me know if you need anything else.

Many thanks in advance,

Matt

idata · ‎08-29-2018

HI MW_Lion: We will do our best to assist you with this scenario.

What we recommend to do will be to try to install the Bluetooth driver provided by HP. Please get into device manager, delete the Bluetooth driver, reboot the PC and then install driver version 19.1.1627.3533:

https://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-Notebook-PC-series/10862121/model/119... https://support.hp.com/us-en/drivers/selfservice/HP-Spectre-13-Notebook-PC-series/10862121/model/119...

If the problem persists then we can try to install the Intel® Bluetooth driver version 20.70.0:

https://downloadcenter.intel.com/download/28009/Intel-Wireless-Bluetooth-for-Windows-10%3Fproduct%3D... https://downloadcenter.intel.com/download/28009/Intel-Wireless-Bluetooth-for-Windows-10?product=8606...

Any questions, please let me know.

Regards,

Alberto R

MWalk3 · ‎08-31-2018

Thanks Alberto - still no joy.

I de-installed the Intel Wireless Bluetooth driver from device manager, the laptop automatically rebooted and I installed the HP driver (my laptop said it had already been installed so I re-installed). Still get no connection.

Any other ideas or something I should do slightly differently?

MW

idata · ‎08-31-2018

MW_Lion: You are very welcome.

What we can try now is to delete the driver once again but this time from "device manager" and from the option "programs and features", that you will find on control panel. Once you do that please install the Intel driver first and if the problem remains then please try the driver provided by HP.

Any questions, please let me know.

Regards,

Alberto R

MWalk3 · ‎08-31-2018

Hi Alberto,

Thanks - I've tried deleting and reinstalling driver as you suggest (Intel then HP driver) and still get the same messages (see below).

Is there anything else I could try?

Thanks,

Matt

idata · ‎09-03-2018

MW_Lion: We are sorry to hear the problem persists.

In this case, the next to do will be to get in contact directly with HP, they might be able to provide further details or to try to replicate this scenario using the same platform you have:

https://support.hp.com/us-en https://support.hp.com/us-en

Any questions, please let me know.

Regards,

Alberto R