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CCorg
Novice
2,421 Views

Brand new wireless AC 7260 randomly drops connection [Win 10 x64]

I bought a wireless AC 7260 for my laptop (asus r500A, i7-3630QM, Windows 10 64 bit) to both give it bluetooth and give me glorious download speeds. At first it was fantastic, getting 128mb down speeds with ookla speed test, while using speed test. However after a few months it started randomly dropping the connection and not working. Windows would say connected to the network, but would say no internet access, and i could not access and network share folders, access the homegroup, or access any networked printers. Sometimes for a few hours, other times it would stop working for a few days at a time. Recently it got so bad I had to go back to the store, but the adaptor was past the warranty period....

So I bought another one. Same awesome speeds, awesome to have bluetooth.... for ONE WEEK. it stopped working about 24 hours ago and hasn't worked since, not at my home or work network. The second adaptor gives the same errors, it's "connected to network, no internet access" and no network or homegroup folders work. I bought two of the bloody things and I'm still writing this post with a Qualcomm Atheros AR9285. How do I test the wireless adaptors to see if they are or are not defective, and how do i make them connect to the network?

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7 Replies
idata
Community Manager
136 Views

Hello MCorgano,

 

 

We would like to let you know that we do not recommend/support custom integrations of Intel® Wireless Adapters. You should always contact the http://www.intel.com/content/www/us/en/support/topics/oems.html Computer Manufacturer Support to know the adapters supported by your PC. Intel® Wireless Adapters can only be installed by the manufacturer or its authorized representative.

 

 

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005687.html Regulatory Information Regarding Hardware Installation or Upgrade

 

 

In our best effort, please consider the following:

 

 

- Confirm that you are using the https://downloadcenter.intel.com/download/26171/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10, version 19.1.0.

 

 

- Apply the configuration mentioned in the following advisory:

 

 

http://www.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/000005544.html Recommended Settings for 802.11n Connectivity

 

 

If the issue persists at this point, please contact the Computer Manufacturer to check which wireless adapters are supported by your computer.

 

 

Regards,

 

Jonathan
CCorg
Novice
136 Views

I followed this and completely uninstalled intel proset and the wireless drivers, and installed the newest ones. It seems to be working correctly for now. Only time will tell..... I'll post back if it stops working.

CCorg
Novice
136 Views

Aaand I'm back! This time the wifi is working fine, but the bluetooth has shat out on me. Device manager is giving me "Windows has stopped this device because it has reported problems. (Code 43)". Posting this here because it's about the same device as before.

JJace
Novice
136 Views

I have experienced the same and worse issues with Intel drivers versions 17.15.0.5, 19.0.1 and 19.1.0. However, I am able to sustain stable connection with driver version 18.33.3.2, which you can load with Intel driver package version 18.40.0. You can load it here:

https://downloadcenter.intel.com/download/25833/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Download Intel® PROSet/Wireless Software and Drivers for Windows® 10

Try it and let us know if it worked.

idata
Community Manager
136 Views

Hello MCorgano,

 

 

We are glad to know your connection is working better now. Please let us know if you have any additional questions about this topic.
idata
Community Manager
136 Views

Hello MCorgano,

 

 

We would like to remind you that Intel does not support custom integration of Intel® Wireless Adapters. Only the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support, or its authorized representative is entitled to perform these changes. We cannot guarantee that the Intel® Dual Band Wireless-AC 7260 will work as expected under these circumstances.

 

 

In our best effort, we advise you to perform a clean installation of the Bluetooth driver, similar to what you did with WiFi.

 

 

- Download and save https://downloadcenter.intel.com/download/26067/Intel-PROSet-Wireless-Software-for-Bluetooth-technol... Intel® PROSet/Wireless Software for Bluetooth® technology for Windows® 10, version 19.00.1621.

 

- Go to Control Panel, Programs, and uninstall the Intel® Wireless Bluetooth software.

 

- Check Device Manager - Bluetooth, if the Intel(R) Wireless Bluetooth(R) driver is installed, proceed to uninstall and delete it.

 

- After the Bluetooth software is removed, you can install the driver you downloaded before.

 

 

Regards,

 

Jonathan
idata
Community Manager
136 Views

Hello,

 

 

We haven't seen any new messages for this thread. Let us know in case you have additional questions.

 

 

Regards,

 

Jonathan
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