Wireless
Participate in insightful discussions regarding issues related to Intel® Wireless Adapters and technologies
7431 Discussions

Can't install Bluetooth drivers

pner
Novice
‎07-18-2016 06:47 AM
4,196 Views

I have Lenovo E330 with integrated Intel Bluetooth. The problem, what I can't install driver, durning installation I get error " Product: Intel(R) PROSet/Wireless Software for Bluetooth(R) Technology -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action InstallBluetoothMediaPlayerController, location: C:\Program Files (x86)\Intel\Bluetooth\, command: "C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe" -RegServer " I tried in tall drivers from Lenovo website, from Intel, but always get same error. Cleaned registry, rebooted PC, nothing helps. Computer runs on Windows 7 Pro

0 Kudos

Link Copied

7 Replies
idata
Employee
‎07-18-2016 10:21 AM
2,453 Views

paulyz,

There have been reports from other users that an update provided by Microsoft* is causing this situation. These same users also reported that by uninstalling KB3161608 the issue is resolved. You are welcome to confirm it here: /thread/104414 KB3161608 + Bluetooth

Also, in the same thread, please check the reply provided by user GattoNero as it contains useful information regarding this matter.

Best regards,

 

Aleki
Copy link
idata
Employee
‎07-22-2016 03:39 PM
2,453 Views
In response to idata

paulyz,

 

 

We understand you have replied to this thread: https://communities.intel.com/thread/104414 https://communities.intel.com/thread/104414 that by uninstalling the Windows* update KB3161608 the situation you were experiencing has been resolved so we would like to know if there is anything else we can do to assist you.

 

 

Best regards,

 

Aleki
In response to idata
0 Kudos
Copy link
pner
Novice
‎07-26-2016 12:35 AM
2,453 Views

yes, it solved. But later I got KB3172605, which breaks Intel's BT again

0 Kudos
Copy link
idata
Employee
‎07-26-2016 09:35 AM
2,453 Views
In response to pner

paulyz,

 

 

The only workaround available at the moment is to remove the KBs that is causing the issue so that the Bluetooth can work. We are informing Microsoft* about this. Thank you very much for taking the time and letting us know about it. Is there anything else we can do to assist you with?

 

 

Best regards,

 

Aleki
In response to pner
0 Kudos
Copy link
idata
Employee
‎08-02-2016 04:10 PM
2,453 Views
In response to idata

paulyz,

 

 

We haven't heard from you in a while so we would like to know if you still need our assistance.

 

 

Best regards,

 

Aleki
In response to idata
0 Kudos
Copy link
pner
Novice
‎08-03-2016 08:16 AM
2,453 Views
In response to idata

I removed two windows update and now all working correct.

In response to idata
0 Kudos
Copy link
idata
Employee
‎08-03-2016 10:18 AM
2,453 Views
In response to idata

paulyz,

 

 

Thank you for taking the time and letting us know that the situation has been resolved by removing the Windows* update KBs. Should you have any further questions or doubts in the future, please do not hesitate to contact us.

 

 

Best regards,

 

Aleki
In response to idata
0 Kudos
Copy link
Reply

Community support is provided during standard business hours (Monday to Friday 7AM - 5PM PST). Other contact methods are available here.

Intel does not verify all solutions, including but not limited to any file transfers that may appear in this community. Accordingly, Intel disclaims all express and implied warranties, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement, as well as any warranty arising from course of performance, course of dealing, or usage in trade.

For more complete information about compiler optimizations, see our Optimization Notice.