Can't turn on Mobile hotspot for 5 GHz on Windows 11 (The selected network band isn't available)

[QuestionX]

I'm using Lenovo LOQ 15IRX9 laptop with Intel(R) Wi-Fi 6 AX203 wireless network card and Realtek PCIe GbE Family Controller network controller.

• Intel(R) Wi-Fi 6 AX203 driver version: 23.120.0.3
• OS: Windows 11 24H2, build: 26100.4484

I have set Network band to 5 Ghz, but I am unable to turn on Mobile hotspot. The error message is showing: "The selected network band isn't available. Select a different band and try again."

Sometimes it works, sometimes it doesn't. It works only with 2.4 GHz reliably.

Some info from Driver events tab:

Device PCI\VEN_8086&DEV_7A70&SUBSYS_02748086&REV_11\3&11583659&0&A3 was configured.
Driver Name: oem27.inf
Driver Package ID: netwtw08.inf_amd64_e198dbb9fb101a00
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Driver Date: 02/06/2025
Driver Version: 23.120.0.3
Driver Provider: Intel
Driver Section: Install_GEN_SLR_JnP_203_AX_no_160_2x2_WinT_non_6e
Driver Rank: 0xFF0001
Matching Device ID: PCI\VEN_8086&DEV_7A70&SUBSYS_02748086
Outranked Drivers: oem35.inf:PCI\VEN_8086&DEV_7A70&SUBSYS_02748086:00FF0001
Device Updated: true
Parent Device: ACPI\PNP0A08\0

Device PCI\VEN_8086&DEV_7A70&SUBSYS_02748086&REV_11\3&11583659&0&A3 was configured.
Driver Name: oem87.inf
Driver Package ID: pieextension.inf_amd64_c71e339a3bca907d
Class GUID: {e2f84ce7-8efa-411c-aa69-97454ca4cb57}
Driver Date: 02/13/2023
Driver Version: 22.1210.0.2
Driver Provider: Intel Corporation
Driver Section: CUSTOMIZATION_EXTENSION_INSTALL
Driver Rank: 0xFF2001
Matching Device ID: PCI\VEN_8086&DEV_7A70
Outranked Drivers: 
Device Updated: true
Parent Device: ACPI\PNP0A08\0

Device PCI\VEN_8086&DEV_7A70&SUBSYS_02748086&REV_11\3&11583659&0&A3 was started.
Driver Name: oem27.inf
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Service: Netwtw14
Lower Filters: 
Upper Filters: vwifibus

[JeanetteC_Intel]

Hello QuestionX,

Thank you for posting in Intel Communities.

Consider reinstalling your latest OEM wireless driver, version 23.103.0.3, using the clean installation steps provided here. Also, review the Recommended Settings for 802.11ax Connectivity. If the issue persists, download the latest Intel generic driver, version 23.140.0.3.

Additionally, you might find these resources useful:

• Use your Windows device as a mobile hotspot
• Advanced Intel® Wireless Adapter Settings

Let me know how it goes.

Best regards

JeanetteC.

Intel Customer Support Technician

[QuestionX]

I reinstalled the Lenovo driver 23.103.0.3 for Intel Wi-Fi, I checked all the properties (recommended settings) and by default they were set as required. This made no difference, it still didn't work properly.

Then I used a driver update tool to install non-Lenovo WHQL latest Intel driver 23.140.0.3, but it also made no difference.

It just doesn't turn on reliably. Out of 10 tries, there is one time it turns on fine without showing the error.

This problem is for 5GHz only band.

When switching band to 2.4 GHz it works 100% reliably. I can turn it on and off without the error that can be seen above in gif.

 

[JeanetteC_Intel]

Hello QuestionX,

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello QuestionX,

Since I haven't received any response from you recently, I will go ahead and close this thread. If you require help in the future, please submit a new inquiry, as this thread will no longer be monitored.

Sincerely,

JeanetteC.

Intel Customer Support Technician