Cannot install Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

[nghiaxlee_]

I tried updating the new Wifi drivers on my MSI laptop:

- Description: This download record installs the Windows® 10 and Windows 11* WiFi package drivers 22.250.1 for the Intel® Wi-Fi 6E/Wi-Fi 6 and Intel® 9000 series Wireless Adapters.

- Version: 22.250.1.2

- Release date: July 28, 2023

- Size: 38.95 MB

but they returned this at the initializing stage:

"One or more issues caused the setup to fail. Please fix the issues and then retry setup."

When I checked on Intel® Driver & Support Assistant website, it showed me the error code - "Installation failed with error code 1603"

Here is my specs:

- System Manufacture: Micro-Star International Co.

- System Model: PS42 Morden 8RA

- Current Network Driver:  Intel(R) Wireless-AC 9560 160MHz - Version: 20.100.0.4 (2018-11-01)

I have attached the install log here.

Still unable to resolve this. Let me know if any other steps can help.

Many thanks!

[Jose_Intel]

Hello @nghiaxlee_

Thank you for posting on the Intel️® communities.

We understand you are trying to update your wireless driver, we will be more than happy to assist you.

The driver or software for your Intel® component might have been changed or replaced by the computer manufacturer. We recommend you work with your computer manufacturer before installing our driver, so you don’t lose features or customizations. Please download the driver from here: Intel Wireless LAN Driver

If you are still having any issue with your computer, you can try our generic driver from here: Windows® 10 and Windows 11* Wi-Fi Drivers for Intel® Wireless Adapters

Make sure you follow this:

1.    Go to Device Manager.

2.    Expand the Network Adapters category.

3.    Right-click your Intel Wireless Adapter and choose to uninstall it.

4.    Make sure to the option to Delete the driver software for this device is selected.

5.    Repeat steps 1 through 4 until the option to Delete the driver software for this device is greyed out.

6.    Restart your computer.

7.    Install the driver previously downloaded.

Also, in order to have more information about your system, please download, install and run Intel® System Support Utility for Windows. Make sure you check “Everything” before you scan, then save the report and attach it to your response.

Best regards,

Jose B.

Intel Customer Support Technician

[nghiaxlee_]

Hi Jose B.,

I have tried to follow your instructions, even the one at this link https://www.msi.com/faq/notebook-3518, and to install drivers both from the manufacturer and Intel's generic driver but unfortunately nothing has worked yet

The information about my system is attached here after completely scanning with Intel® System Support Utility for Windows.

Let me know if you need any more info.

Many thanks!

[Jose_Intel]

Hello nghiaxlee_

Thank you for your reply.

We are sorry to hear that the issue persisted. Please try the following:

1.    Go to the Intel® PROSet/Wireless Software and Drivers for IT Admins download page.

2.    Download the driver-only or Intel® PROSet/Wireless Software distribution package for your operating system (Windows® 10 64-bit/ Windows 11*: WiFi-22.250.1-Driver64-Win10-Win11.zip).

3.    Once the download is complete, locate the downloaded file on your computer and extract it.

4.    Go to the Device Manager, open Network Adapters, right click on Intel® Wireless-AC 9560.

5.    Select Update Driver, then Browse my computer for drivers.

6.    Click Browse and select the extracted folder with the driver previously downloaded, click Ok, then Next.

7.    Check if the error is resolved and if the AC-9560 WIFI driver has been updated to the latest version.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello nghiaxlee_

We hope you are doing fine. 

Were you able to install the driver with the previous instructions? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello nghiaxlee_

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. Please contact the system manufacturer for further investigation. If you need any additional information from us, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.