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Community Manager

Defective Intel N 6230 WiFi Card - How do I get/contact warranty support?

I bought a Intel Centrino Advanced-N 6230 WiFi Card from Canada Computers to upgrade my WiFi Card in my laptop. When I installed the card on of the antenna connectors came lose from the WiFi Card. After close inspection it's clear that the unit was defective. I've tried looking for support on the Intel website and, their Live Chat is unavailable, no email options and a 1-900 number (which is generally a paid per use/minute number). The only other option was to post to the Intel Support Community. So, what am I suppose to do to get this fixed? Thanks.

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Community Manager

Note that the Intel(R) WiFi Link 6230 adapter is meant to be professionally installed by Original Equipment Manufacturer (OEM) technicians on certified systems only.

Please note that these adapters are not meant to be sold separately, your system must be compliant with the required FCC certifications in compliance with the International Special Committee for Radio Interference standards for radiated and conducted electromagnetic interference.

In this case what we recommend and encourage you to first contact the Original Equipment Manufacturer (OEM) to determine if the product is approved for use in your computer.

Installing an aftermarket wireless adapter in your laptop can cause several issues which may affect usage of the wireless adapter or laptop. Some of these issues may include the following:

- The OEM may have installed the wireless adapter with a lock to prevent installation of another adapter.

- Your adapter may not be electrically compatible with your laptop that may cause the adapter and/or your laptop to no longer function.

- Wireless hardware installation and use is subject to regulatory approval, and the adapter purchased may not support your local regulations.

For additional information, refer to:

Intel® WiFi Products - Upgrade or exchange Intel® wireless adapter hardware

Intel® WiFi Products - Why doesn't my laptop recognize my new Intel wireless adapter?

Also note that those wifi adatpers are OEM parts, that means that does not have warranty with Intel(R) but with the place of purchase only if they offer some kind of warranty.