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Dell Latitude 5300 and 5310 WiFi issue

Jeffrey2
Beginner
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Hi there, I've been scowering everywhere for an answer to this issue and I just can't seem to find a direct fix for the issues with the AX200 and AX201 WiFi dropping connecting (Stays connected but no activity can pass through). I've tried many different solutions including: Removing the device and driver from device manager Reinstalling drivers from Dell's driver page, and Intel's website Changing the connection standard from 802.11ax to 802.11n(This solution has by far been the best I've found but it still drops on some machines every once and a while) Reinstalling windows This issue goes across Windows 10 and 11 and happens on 2 models of laptops we use which is the Dell 5300 2in1 and the Dell 5310 2in1. The 5300 has a AX200 WiFi card while the 5310 has a AX201 WiFi card. The same issue persists across both laptops and I have tried all solutions above on both. I have tried everything I can think of to fix this issue and I need to find a resolution as I have users dropping connection at random times. If anyone has encountered this issue please let me know of any solutions you have found for me to try, thank you!
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Steven_Intel
Moderator
1,153 Views

Hello Jeffrey2,


Thank you for posting on the Intel® communities.


I am sorry you are having issues with your Intel® Wi-Fi 6 AX200 and Intel® Wi-Fi 6 AX201, I will be glad to assist you.


Please confirm the following information:


Was there any hardware change or driver/OS update before the issue started?

If there are multiple laptops with the issue, please download the Intel® SSU (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-) on one with AX200 and one with AX201.


Open the application and select "Everything", click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". Click on the menu where it says "Summary" to change to "Detailed View". To save your scan, click on "Next", then "Save". Please attach the file to your reply.



Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,120 Views

We would like to know if you were you able to check the previous post.


Let us know if you still need assistance.


Best regards,


Steven G.

Intel Customer Support Technician.


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Steven_Intel
Moderator
1,100 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.


Best regards,


Steven G.

Intel Customer Support Technician.


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