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Device driver for Killer AX1650s 160MHz (201D2W) stopping Windows boot

KeithOfUK
Beginner
‎06-24-2023 10:50 AM
1,070 Views

I have a 11th Generation Intel(R) Core(TM) i9-11900H (24MB Cache, up to 4.9 GHz, 8 cores) with a  Killer AX1650s 160MHz (201D2W) wifi. On the 23rd June 2023 the Dell SupportAssist suggested that I update the device driver for Killer wifi; so I did. Since then I've been unable to boot my laptop.  I can get it running in safe mode + networking, but the network side is not working.   Windows 11 Device Manager's Device Status for the Killer wifi reports that "Windows cannot initialize the device driver for this hardware (Code 37) The request is not supported." 

 

All suggestion will be gratefully received

Keith

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Jocelyn_Intel
Employee
‎06-26-2023 01:37 PM
1,027 Views

Hello, @KeithOfUK  

 

Thank you for posting on the Intel® communities. I will gladly assist you here. 

 

Please, answer these questions to have a better perspective of this issue: 

 

  1. Is the Intel® Killer™ Wi-Fi 6 AX1650 the pre-installed Wi-Fi card in your laptop or is it an integration (upgrade/ not the original card)? 
  2. What is the model of your laptop? 
  3. Since this issue started after the driver installation that came from the Dell assistant, have you already contacted Dell regarding this issue? 
  4. Perform a Clean Installation of Wireless Drivers, using the latest wireless driver. 

Note: Make sure to check you have all the Windows updates before doing the driver installation. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
‎06-29-2023 02:07 PM
1,006 Views

Hello, @KeithOfUK  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
‎07-03-2023 02:05 PM
984 Views

Hello, @KeithOfUK  

 

We have not heard back from you, so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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Jocelyn_Intel
Employee
‎07-04-2023 01:53 PM
976 Views

Hello, @KeithOfUK  

 

As an additional recommendation, we suggest you to contact your System Manufacturer regarding this issue.


This thread will no longer be monitored shortly.


Have a nice day.

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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