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SFord3
Novice
2,435 Views

Downloaded driver updates fail to install

HP Probook G2

Win10 (64bit)

(see attached SSU report & view of downloads)

The ID&SA finds NIC and BT driver updates and on download tells me to reboot. After reboot nothing happens and there are no driver changes.

0 Kudos
10 Replies
idata
Community Manager
158 Views

Hello theHeatingEngineer,

 

 

I understand that you are having problems installing some drivers that you downloaded.

 

 

Regarding this, I would like to start by saying that the drivers you are trying to install are provided by the manufacturer of your system, in this case HP*. We have generic drivers but it is always recommended to go with the ones for your system specifically, this is because they could even contain customization made specifically for the system you would be installing them in.

 

 

Make sure to download the drivers directly from the HP* support site and then install them since they should be provided by them, you can find more information by accessing the link below:

 

 

https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g2-notebook-pc/6943826 https://support.hp.com/us-en/drivers/selfservice/hp-probook-450-g2-notebook-pc/6943826

 

 

* Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there.*

 

 

We do have generic drivers for your network adapter which can be found by accessing the link below:

 

 

https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260 https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260

 

 

But remember, we always recommend to first try with the ones provided by the manufacturer so please go ahead with the ones from HP* first. Also, I would like to know if the system is giving you any problems or malfunction, what is the reason for the update?

 

 

I hope this helps.

 

 

 

Regards,

 

David V
SFord3
Novice
158 Views

Hi David

I hear what you say about using the HP drivers. You have no idea how much trouble HP users get from using HP drivers. I use them with fear and trepidation. It can take me weeks to stabilise my PC after such updates. It was the Intel driver support manager (IDSM) that suggested the latest drivers. I noticed the IDSM about a year ago and after installing the suggested drivers, my network began performing properly and Bluetooth started working. So I feel more confident with the Intel drivers.

However, this time I used the download and install feature but the installation did not work. Nothing happened on the reboot - well, nothing that was obvious anyway.

I don't know if the installation should happen before or after the re-boot. The message to re-boot appeared the instant that Install Drivers was selected. I am more used to the installation process taking a few seconds and then the re-boot appearing.

idata
Community Manager
158 Views

Hello theHeatingEngineer,

 

 

Thank you for your response.

 

 

I quite understand your position, however, the drivers that you have mentioned should be installed from the manufacturer's website to avoid any possible compatibility problem. Now, you are telling me you prefer the ones provided by us, if that is the case then let us try the following:

 

 

1 - Uninstall Intel ® Driver & Support Assistant completely from "Programs & Features" or "Apps".

 

2 - Delete the files that were downloaded with it.

 

3 - Download the latest version of Intel ® Driver & Support Assistant: https://www.intel.com/content/www/us/en/support/detect.html https://www.intel.com/content/www/us/en/support/detect.html

 

4 - Install it and re-scan your system.

 

5 - If the same drivers show up, please download them and proceed with the installation.

 

 

Let me know the results please.

 

 

 

Regards,

 

David V
Jonathan_L_Intel
Employee
158 Views

I have tried removing and re-installing Driver & Support agent completely and have tried several times to get it to install updates.

Version 3.4 simply does not work. It says you must reboot immediately, but it never re-boots on its own. When I do the re-boot no drivers are installed.

I re-run the app and it says the same drivers need to be installed, same message, does not do install.

idata
Community Manager
158 Views

Hello theHeatingEngineer,

 

 

I am going to move this thread to the correct support area so that you can get better assistance regarding your wireless adapter.

 

Regards,

 

David V
SFord3
Novice
158 Views

I mentioned two drivers - 1) the Wireless NIC and 2) Bluetooth.

I will try your suggestion over the weekend.

SFord3
Novice
158 Views

Sounds familiar... :-(

idata
Community Manager
158 Views

Hello theHeatingEngineer,

 

 

I checked your comments and it seems Intel ® Driver & Support Assistant is not working as expected in your computer. As was suggested before, our drivers are generic and in some cases the software from the Computer Manufacturer is the best option. We understand your concern and in our best effort, here is an option for your consideration:

 

 

- Try a manual download and installation of the latest generic drivers:

 

https://downloadcenter.intel.com/download/27867/Wireless-Intel-Wireless-Bluetooth-for-Windows-10?pro... Intel® Wireless Bluetooth® for Windows® 10 version 20.60.0

 

https://downloadcenter.intel.com/download/27849/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-... Intel® PROSet/Wireless Software and Drivers for Windows® 10 version 20.60.0

 

 

- Follow the steps for a https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networki... Clean Installation of Wireless Drivers.

 

 

Let us know if this helps or in case you require further assistance.

 

 

Regards,

 

Jonathan B.
Jonathan_L_Intel
Employee
158 Views

You are Missing the main point of this thread. The primary point is that the "Driver & Support Assistant" is not working properly. This is true for intel graphics driver install as well as wireless updates.

Yes, there are other ways to find drivers, but the whole point of your "Assistant" is to tell you when you have an out of date driver and provide you with a better one.

The Assistant is currently not working (on many computers).

I the conclusion is that we should all just go to our PC manufacturer and manage our drivers there. Please remove the Support Assistant or have it give you a link to the manufacturers website.

idata
Community Manager
158 Views

Hello JonathanL,

 

 

We understand that this may be an inconveniece and we have forwarded your feedback to the proper resources, so that this will be fixed in a future release of Intel® Driver & Support Assistant.

 

 

In the mean time, we advise you to update the driver manually if needed. We provided the links and instructions in our last post.

 

If the adapter was built into your PC from factory, the first option to get the drivers should be the Computer Manufacturer, however, using the generic version is a valid option as well.

 

 

Regards,

 

Jonathan B.