Driver and support assistant + Bluetooth

[Bastet]

I'm running the latest driver & support assistant version & I've noticed there's no Bluetooth entry.
This means I cannot use the tool to update Bluetooth.
BT is by Intel.
There is a new BT update released which I manually downloaded & installed.
BT shows under device manager & is working.

I'm wondering if Bluetooth driver updating was removed or whether there's a problem on my PC.

Thanks.

[Alberto_Sykes]

Bastet, Thank you for posting in the Intel® Communities Support.

For this specific scenario, we recommend to test the tool with different browsers since Intel® DSA only works with the following browsers: Chrome, Firefox and Edge.

Then you can also try to clear the browser cache then try rescanning the Intel® DSA tool.

If the problem persists, run the Intel® Driver & Support Assistant Uninstaller version 21.1.5.2:

https://downloadcenter.intel.com/download/30193/Intel-Driver-Support-Assistant-Uninstaller?v=t

Restart and install the latest Intel® Driver & Support Assistant tool version 21.1.5.2:

https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

If the issue remains, please provide the latest file from Intel® System Support Utility for Windows*:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

The latest Intel® Driver & Support Assistant Uninstaller log file: using File Explorer, search for DSAUninstaller.log

The latest Intel® Driver & Support Assistant log files: using File Explorer: go to folder = C:\ProgramData\Intel\DSA, and zip the Log files or entire folder.

Note: Uncheck "Hide System Files" to see the AppData folder.

Show hidden files

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Bastet]

I’m already using Edge latest version.
I’ve already uninstalled the software & reinstalled it.

I’ll try the other suggestions.

[Bastet]

I've included everything I feel is relevant in the .zip files..

[Alberto_Sykes]

Bastet, Thank you very much for providing that information and the log files.

We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Bastet]

I look forward to a solution.

[Alberto_Sykes · Accepted solution]

Bastet, I just received an update on this matter.

After reviewing the case our team has root caused this issue to a cache refresh that was incorrectly scheduled. They have fixed this and the Bluetooth driver should be detectable by Intel® DSA now. This was not an issue with the PC, the Bluetooth driver or record, or the Intel® Driver Support Assitant tool, it should be working now. 

Just in case remember to:

-Clear the browser cache

-Click “Refresh Results” on the menu on the left-hand side of the Intel DSA scan page (this acts as a complete “start over” for the service).

-Reboot the system. (in case that the “Refresh page” isn’t enough of a “start over”)

Regards,

Albert R.

Intel Customer Support Technician

[Bastet]

Thank you Albert, that has solved my problem.
Best wishes.
Virginia.

[Alberto_Sykes]

Bastet, You are very welcome, thank you very much for letting us know those results.

Perfect, excellent, it is great to hear that the problem got fixed and now the Intel® Driver Support Assistant is working properly in finding and updating the Bluetooth driver.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

[Bastet]

Thank you.

[Alberto_Sykes]

Bastet, You are very welcome.

Regards,

Albert R.

Intel Customer Support Technician