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Dual Band AC 3165 - poor speed only on this laptop

nnobl2
Beginner
1,995 Views

I have a host of devices connected wireless that run download speeds between 65-100 mbps. However, this laptop cannot break beyond 21. I've made sure all updates were appropriately made and followed a few only trouble shooters to look for items bogging this pc down or device manager/network adapter modifications. Nothing is working. Any help is appreciated, thanks!

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AlHill
Super User
956 Views

Download, run, and ATTACH the results of this utility. Then, an intel support engineer will be able to assist you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Doc

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nnobl2
Beginner
956 Views
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AlHill
Super User
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No, that is not the complete output from the utility. Run the utility and attach the results.

Doc

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nnobl2
Beginner
956 Views

Updated, i shared the screenshot before "next" to see I could save the txt file. thanks

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AlHill
Super User
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Ok, thanks. One of the intel support engineers will use this to assist you.

Doc

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idata
Employee
956 Views

Nathann4: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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nnobl2
Beginner
956 Views

and attached, thank you for the direction

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idata
Employee
956 Views

Nathann4: We will further assist you with this scenario.

Please follow the steps below about to try to fix slow speed issues on your wireless connection:

 

-Please read the information showing on the following link and enable Unscheduled Automatic Power Save Delivery (uAPSD) on Wireless Advanced Settings:

 

https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html

 

-Make sure that the other Wireless Advanced Settings are set to the recommended values.

 

-Install the latest driver for your wireless card, I looked for the drivers on Dell's web site but the model that the SSU is reporting: Inspiron 15-7568, is not showing:

 

https://www.dell.com/support/home/us/en/04/products/laptop/inspiron_laptop%3Fapp%3Dproducts%26%7Eck%3Dmn https://www.dell.com/support/home/us/en/04/products/laptop/inspiron_laptop?app=products&~ck=mn

 

-We can always try to install the Intel generic driver version 20.80.0:

 

https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10%3Fproduct%3D89450 https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=89450

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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MMESS3
Beginner
956 Views

I have this same issue.

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