Dual Band AC 3165 - poor speed only on this laptop

[nnobl2]

I have a host of devices connected wireless that run download speeds between 65-100 mbps. However, this laptop cannot break beyond 21. I've made sure all updates were appropriately made and followed a few only trouble shooters to look for items bogging this pc down or device manager/network adapter modifications. Nothing is working. Any help is appreciated, thanks!

[AlHill]

Download, run, and ATTACH the results of this utility. Then, an intel support engineer will be able to assist you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Doc

[AlHill]

No, that is not the complete output from the utility. Run the utility and attach the results.

Doc

[nnobl2]

Updated, i shared the screenshot before "next" to see I could save the txt file. thanks

[AlHill]

Ok, thanks. One of the intel support engineers will use this to assist you.

Doc

[idata]

Nathann4: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Regards,Alberto R.Intel Customer Support Technician Under Contract to Intel Corporation

[nnobl2]

and attached, thank you for the direction

[idata]

Nathann4: We will further assist you with this scenario.

Please follow the steps below about to try to fix slow speed issues on your wireless connection:

-Please read the information showing on the following link and enable Unscheduled Automatic Power Save Delivery (uAPSD) on Wireless Advanced Settings:https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networking.html-Make sure that the other Wireless Advanced Settings are set to the recommended values.-Install the latest driver for your wireless card, I looked for the drivers on Dell's web site but the model that the SSU is reporting: Inspiron 15-7568, is not showing:https://www.dell.com/support/home/us/en/04/products/laptop/inspiron_laptop%3Fapp%3Dproducts%26%7Eck%3Dmn https://www.dell.com/support/home/us/en/04/products/laptop/inspiron_laptop?app=products&~ck=mn-We can always try to install the Intel generic driver version 20.80.0:https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10%3Fproduct%3D89450 https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10?product=89450

Regards,

Alberto R.

Intel Customer Support Technician

Under Contract to Intel Corporation

[MMESS3]

I have this same issue.