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Beginner
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Dual Band AC 3165 - poor speed only on this laptop

I have a host of devices connected wireless that run download speeds between 65-100 mbps. However, this laptop cannot break beyond 21. I've made sure all updates were appropriately made and followed a few only trouble shooters to look for items bogging this pc down or device manager/network adapter modifications. Nothing is working. Any help is appreciated, thanks!

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Super User
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Download, run, and ATTACH the results of this utility. Then, an intel support engineer will be able to assist you.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility Download Intel® System Support Utility for Windows*

Doc

Doc (not an Intel employee or contractor)
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Beginner
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Super User
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No, that is not the complete output from the utility. Run the utility and attach the results.

Doc

Doc (not an Intel employee or contractor)
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Beginner
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and attached, thank you for the direction

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Beginner
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Updated, i shared the screenshot before "next" to see I could save the txt file. thanks

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Super User
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Ok, thanks. One of the intel support engineers will use this to assist you.

Doc

Doc (not an Intel employee or contractor)
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Beginner
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I have this same issue.

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Community Manager
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Nathann4: We will further assist you with this scenario.

Please follow the steps below about to try to fix slow speed issues on your wireless connection:

 

-Please read the information showing on the following link and enable Unscheduled Automatic Power Save Delivery (uAPSD) on Wireless Advanced Settings:

 

https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki... https://www.intel.com/content/www/us/en/support/articles/000005585/network-and-i-o/wireless-networki...

 

-Make sure that the other Wireless Advanced Settings are set to the recommended values.

 

-Install the latest driver for your wireless card, I looked for the drivers on Dell's web site but the model that the SSU is reporting: Inspiron 15-7568, is not showing:

 

https://www.dell.com/support/home/us/en/04/products/laptop/inspiron_laptop%3Fapp%3Dproducts%26%7Eck%... https://www.dell.com/support/home/us/en/04/products/laptop/inspiron_laptop?app=products&~ck=mn

 

-We can always try to install the Intel generic driver version 20.80.0:

 

https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... https://downloadcenter.intel.com/download/28143/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo...

Regards,

 

Alberto R.

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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Community Manager
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Nathann4: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Regards,

 

Alberto R.

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation
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