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I am getting a persistent BSOD crash on my HP Spectre x360 fitted with the Dual Band AC-7265 REV C BSOD. Its driving me mad and makes my laptop practically unusable. I've tried all the troubleshooting steps I can find, but so far a fix has eluded me. Any suggestions? The drivers are the latest for this device (18.33.17.1) . Running Windows 10 HOME v 2004. Everything is up to date as far as I can ascertain but I note that this product is no longer supported so maybe I'm SOL in terms of getting a driver update? Crash details:
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: netwtw02.sys (Netwtw02+0x24B15)
Bugcheck code: 0x139 (0x2, 0xFFFFF80633C6BE40, 0xFFFFF80633C6BD98, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\netwtw02.sys
product: Intel® Wireless WiFi Link Adapter
company: Intel Corporation
description: Intel® Wireless WiFi Link Driver
Bug check description: The kernel has detected the corruption of a critical data structure.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: netwtw02.sys (Intel® Wireless WiFi Link Driver, Intel Corporation).
Google query: netwtw02.sys Intel Corporation KERNEL_SECURITY_CHECK_FAILURE
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I don't care about driver version; what driver packages are you using? The latest Wireless package is 21.120.2 (download from here: https://downloadcenter.intel.com/download/29849). The latest Bluetooth package is 21.120.0 (download from here: https://downloadcenter.intel.com/download/29876).
Did you only recently do the 2004 upgrade? If so, or if the issues have been happening since that upgrade, then I suggest that you do a clean WLAN install. Here is the proper process:
- If you haven't already, download - but do not install just yet - the latest Bluetooth and WiFi drivers.
- Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable.
- From Apps & Features, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to step 6.
- Uninstall each instance present. When prompted, choose to "Discard Settings".
- Manually reboot your computer.
- In Device Manager > Network Adapters, check for entry for Intel Dual Band Wireless-AC 7265. If none, go to Step 9.
- Right click on the entry for your Intel Dual Band Wireless-AC 7265 and uninstall it., choosing to "Delete the driver software for this device".
- Go to Step 5.
- (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. I recommend that you checkmark all categories offered, even if no files currently (so it leaves it set up for next invocation).
- (Optional but recommended) Clear each of your browsers' cache.
- Install the Bluetooth driver package (rule: always do Bluetooth first).
- Install the Wireless driver package.
- Manually shutdown and reboot your computer.
- Enable Internet access.
- Test.
Hope this helps,
...S
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Thanks for the tips. I have been getting by with a wired LAN connection with the Wireless adaptor disabled (no crashes) but tried to follow your steps to get WiFi back. Unfortunately when I get to steps 11 and 12 I get the message that the package cannot be installed on my computer. Back to the wired LAN.
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Did you enable the adapter before you tried to install the drivers? This message is typically only seen when the adapter is not present or disabled.
...S
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