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Ricky4
Beginner
781 Views

Dual Band Wireless-AC3168 software

The Intel Driver & Support Assistant tells me that there is an update.  When I went onto the site and clicked on "Install Driver", it tried for a while and then came back with " Install Fail" message.  After perusing your site, I found that this problem has been posted previously so I wondered if anyone had found a work around.  I have downloaded the suggested drivers but when I click on it, the message comes up asking if I want to install it but when I click "yes", it won't run. 

This is the file recommended for download but it will not run WiFi_21.110.1_Driver64_Win10.

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3 Replies
AndrewG_Intel
Moderator
741 Views

Hello Ricky4


Thank you for posting on the Intel® communities.


We would like to inform you that we are currently investigating this behavior. In the meantime, the driver 21.110.1 has been removed from our download center and the recommendation is to stay with the previous version of the driver (21.90.3):

https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters


To keep up to date with more details about this issue or if you have a special need to update the driver, please refer to the steps we have shared in the following link:

https://community.intel.com/t5/Wireless/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters/m-p/119...


Best regards,


Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
724 Views

Hello Ricky4


We are checking this thread and we would like to know if you need further assistance. Please do not hesitate to contact us back.


Best regards,


Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
717 Views

Hello Ricky4


We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer being monitored.


For future details and coming updates about this behavior, we recommend keeping checking this thread: https://downloadcenter.intel.com/download/29520/Windows-10-Wi-Fi-Drivers-for-Intel-Wireless-Adapters


Best regards,


Andrew G.

Intel Customer Support Technician


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