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akork1
Beginner
3,721 Views

Dual band wireless 7260n and 7260ac wpa2 issues

Hi. I am a user from Turkey. I have some issues with WPA2 networks. Actually WPA2 networks broadcasted by Airties Modems. The problem is that after Windows 8.1 update, my computer cannot detect these Airties modem networks. The problem is not about the modem because I have one another notebook with 3965 abg and 3 different Andoid phones and they can detect the network.

Indeed, the problem was not there before the update. Because the copmputer can detect all the networks and even the networks being secured with wpa2. With the update system says update Asus Wireless radio control and the driver. After update WPA2 networks disappers. But I have another modem like Asus DSL AC68U and this modem's wpa2 networks can be detectable. But wpa2 networks of one of Turkey's best modem brands, Airties, are disappered.

I have sent my notebook to Asus Turkey Service Center and they changed wireless card but this is not solution. ANd the service center says: 'we tried the computer and we tried it our different Asus modems and we cannot detect any problems. Actually they are right because this problems only occurs with Airties modems. So they do a favour and have changed the wireless card. And as I said this is not a solution. So I have changed wireless card myself and ordered 7260 ac wireless card. (The notebook has 7260n in stock) But this is not a solution either.

I think this a problem about driver. Because the problem only occurs before update the driver to windows 8.1.

Sorry for the bad English but I have a problem like this. Thanks in advance.

Edit: (As a summary) I want to add additional info. The problem occurs like this: I create a network and security is WPA/WPA2 multimode in user interface of modem. (192.168.2.1) And I connect to network easily. And then I change the security from WPA/WPA2 multimode to WPA2. Ant it happens. The same network disappears. The notebook cannot detect it. But other devices like smartphones and the other notebook of mine regulary deteck and connect it.

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20 Replies
Kevin_M_Intel
Employee
291 Views

HI alprkrkmz,

I am sorry you are having problems but let me help you.

I would like to verify once again to have a clear picture of your problem. Do you mean that after updating from another Operating System to Windows 8.1 the wireless card is not recognizing the router anymore? Did you do an upgrade on the Operating System or are you referring to a windows update?

As you mentioned, you are using the AC 7260 wireless adapter but do you know what the driver version is?

I would appreciate if you attach your dxdiag report here.

How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.

Kevin m

akork1
Beginner
291 Views

Hi Kevin. Thanks for your answer.

My notebook is Asus S551LB. İT has dual band wireless 7260n. And I replaced it with 7260ac.

The problem is about the notebook cannot detect WPA2 wireless networks. But only Airties brand modems. Let me tell you in order.

First, I create a wireless network secured by WPA/WPA2 common mode. There is no problem. PC can easily detect and connect the network. After that, I change the security to only WPA2 in modem's UI. Same wireless network. The only difference is the security. But suddenly PC cannot detect the same network. Same wireless network name. But it disappears. I have talked about this problem Asus Turkey Service Center. I had recorded a video about this problem. They said 'you are right. We watched the video. We could see the problem. But We have tried our own modems and we couldnt see the problem.' So they dont help me. Neither Asus Turkey nor Airties help me. Because they say that they cannot detect any problems.

They are right because this problem is about Airties modems. But I want to add something. The problem I have doesnt occur while using Windows 8. İt appears only when I update windows from 8 to 8.1. Because W8 drivers dont cause this problem. While using 8, I dont see that. Drivers of Intel compatible with Win8 doesnt make this problem. But drivers compatible with 8.1 make it happen.

And yes, I use the latest wireless driver 17.0.6, Windows 8.1 has latest updates. I use both 7260n and 7260ac. Both are dual band wireless. You asked for dxdig report but it is too long to copy it here.

Sorry for bad English. But This is all I can do. I will upload a video to Youtube about this.

akork1
Beginner
291 Views

Here is the problem I have with video.

http://youtu.be/8tQBjDu5CzA Asus S551LB Intel Wireless 7260n and 7260ac WPA2 Problem with Airties Modem - YouTube

Kevin_M_Intel
Employee
291 Views

Thanks for the information. Can you please provide your dxdiag report and the msinfo32 report?

Please make sure all drivers are installed and update before provide the information above.

Kevin M

akork1
Beginner
291 Views

Here is dxdiag report

------------------

System Information

------------------

Time of this report: 8/22/2014, 12:05:33

Machine name: ALPER

Operating System: Windows 8.1 Single Language 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)

Language: Turkish (Regional Setting: Turkish)

System Manufacturer: ASUSTeK COMPUTER INC.

System Model: S551LB

BIOS: BIOS Date: 04/25/14 10:35:51 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz (4 CPUs), ~2.3GHz

Memory: 6144MB RAM

Available OS Memory: 6026MB RAM

Page File: 1555MB used, 4671MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 11

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

DxDiag Notes

------------

Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

---------------

Display Devices

---------------

Card name: Intel(R) HD Graphics Family

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics Family

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_130D1043&REV_09

Display Memory: 1792 MB

Dedicated Memory: 32 MB

Shared Memory: 1760 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: AUO48EC

Native Mode: 1366 x 768(p) (60.059Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.3308 (English)

Driver Version: 10.18.10.3308

DDI Version: 11.1

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 10/1/2013 13:02:32, 12100096 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4956-11CF-277C-0033B4C2C435}

Vendor ID: 0x8086

Device ID: 0x0A16

SubSys ID: 0x130D1043

Revision ID: 0x0009

Driver Strong Name: oem8.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3308:pci\ven_8086&dev_0a16&subsys_130d1043

Rank Of Driver: 00DA0001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(P...

akork1
Beginner
291 Views

Hi. I have added the information you asked me for. Sorry for Turkish parts. My sistem is SL and Turkish. Some parts of the text is Turkish.

Waitin for your response. Because neither Asus nor Airties wants to help.

Kevin_M_Intel
Employee
291 Views

Hi alprkrkmz,

Thanks for the information.

On the video I see you are using just the Windows Connection tool but I would like you to try the following:

  1. Delete the Wireless profile from the computer. Here you have the instructions:

http://windows.microsoft.com/en-us/windows-8/manage-wireless-network-profiles http://windows.microsoft.com/en-us/windows-8/manage-wireless-network-profiles

  1. Update the Wireless driver to the latest. Here you can download the latest one:

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24220 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24220

  1. Try using the PROSet Connection Tool in order to connect to the wireless.
  2. Make sure the router firmware is updated.
  3. After changing the Security encryption try turning the router off for about 3 min and then turn it back on.

Kevin M

akork1
Beginner
291 Views

Hi again Kevin.

Unfortunately none of them works. Same problem again. But I insist on that only 8.1 drivers do that. Because if I use windows 8, I dont see this problem. Only when I use 8.1 I see that.

Maybe this a problem about the modems I use. Because only Airties brand modems cause this problem. Airties corporation doesnt seem to be interested in my problem. Maybe Intel makes them interested.

thanks.

Kevin_M_Intel
Employee
291 Views

Thanks for the feedback. What happens when you connect to a hotspot or a Wireless LAN? Is it happening the same?

Kevin M

akork1
Beginner
291 Views

here is msinfo32

I am sorry for it is in Turkish. My sistem is 8.1 SL and Turkish

Sistem Bilgisi

Sistem Bilgileri raporunun yazıldığı yer: 08/22/14 12:11:01 Sistem Adı: ALPER

[Sistem özeti]

Öğe Değer İşletim Sistemi Adı Microsoft Windows 8.1 Single Language Sürüm 6.3.9600 Yapı 9600 Diğer İşletim Sistemi Açıklaması Kullanılamıyor İşletim Sistemi Üreticisi Microsoft Corporation Sistem Adı ALPER Sistem Üreticisi ASUSTeK COMPUTER INC.

Sistem Modeli S551LB

Sistem Türü x64-based PC

Sistem SKU'su ASUS-Ultrabook İşlemci Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz, 2301 Mhz, 2 Çekirdek, 4 Mantıksal İşlemci BIOS Sürümü/Tarihi American Megatrends Inc. S551LB.212, 25.4.2014 SMBIOS Sürümü 2.7

Ekli Denetleyici Sürümü 255.255 BIOS Modu Eski Temel Kart Üreticisi ASUSTeK COMPUTER INC.

Temel Kart Modeli Kullanılamıyor

Temel Kart Adı Ana Kart

Platform Rolü Mobil Güvenli Önyükleme Durumu Desteklenmiyor PCR7 Yapılandırması Bağlama Olanağı Yok Windows Dizini C:\Windows Sistem Dizini C:\Windows\system32 Önyükleme Aygıtı \Device\HarddiskVolume1 Yerel Ayar Türkiye Donanım Soyutlama Katmanı Sürüm = "6.3.9600.17196" Kullanıcı Adı Alper\Alper KORKMAZ Saat Dilimi Türkiye Yaz Saati Yüklü Fiziksel Bellek (RAM) 6,00 GB Toplam Fiziksel Bellek 5,88 GB Kullanılabilir Fiziksel Bellek 4,17 GB Toplam Sanal Bellek 6,08 GB Kullanılabilir Sanal Bellek 4,39 GB Disk Belleği Dosyası Alanı 200 MB Disk Belleği Dosyası C:\pagefile.sys Hyper-V - VM İzleme Modu Uzantıları Evet Hyper-V - İkinci Düzey Adres Çevirisi Uzantıları Evet Hyper-V - Sanallaştırma Bellenimde Etkin Hayır Hyper-V - Veri Yürütme Koruması Evet

akork1
Beginner
291 Views

Hİ Kevin. Sorry for being late to answer.

Nope it is not same. For example I create a wireless hotspot on my LG G2 cell phone. And I can see the wifi. No problem. As I said before it happens only with Airties brand modems. Because I have another modem Asus DSL AC68U and there is no problem with WPA2 networks and wifi networks.

Kevin_M_Intel
Employee
291 Views

This could be a compatibility issue. What is the exact Airties model you have?

akork1
Beginner
291 Views

Hi Thanks for your interest.

Maybe You are right but I have 3 different Airties brand modems and 3 of them has the problem.

Airties Air 5343

Airties Air 5452

Airties Air 5341 v4

I have sent emails to Airties but they didnt seem to be isnterested.

Thanks again.

Kevin_M_Intel
Employee
291 Views

Thank you for the information. I am going to research more information and I will be back soon.

Kevin_M_Intel
Employee
291 Views

Hello alprkrkmz,

I would like to get the following information:

  1. What happens if you use WPA only?
  2. What capability for WPA is supported TKIP or CCMP?
  3. Have you tried running the latest firmware for these Access Points? What is the version installed?

I appreciate the information you can provide.

Kevin m

akork1
Beginner
291 Views

Hi Kevin. I really thank you for your interest. I have married 4 days ago so I couldn't give an answer to you until now. Sorry for that.

1) If I choose WPA there is no problem. Computer can detect and connect to wifi.

2) The modems have not this choice. What I want to say that there is no choice to select TKIP or CCMP.

3) All of the modems have the latest firmwares. Air 5452 - 1.2.0.22

Air 5343 - 1.6.0.5. I don't think that this is the problem because latest firmwares has been distributed by airties in 2011 and 2012. By the way I can not skip that Airties is a ridiculous company. They don't seem to be interested. I hate them.

But I want to add something. I use WPA/WPA2 common mode as you know. And I can easily connect these wifi s. After I connect, I check the information about the network. (Intel connect tool) When I check I realize that even if the network WPA/WPA2, PC and the coonection tool says that security is WPA2 AES. So PC connect to network by WPA2. It can select WPA2 even if it is WPA/WPA2. Maybe it can help us I think.

And the second thing I want to say that after updated the driver to 17.1.0 I have some other problems. Actualy one. If I sleep the computer, after sleep wifi card cannot be detectable. It disappears. But only after sleep. I have to restart the PC. After restart everything is normal.

I very very thank you again. For your interest and hard work.

Have a nice day.

Kevin_M_Intel
Employee
291 Views

Congratulations and best wishes for you!

We have been receiving reports from other customers about the After Sleep connection problem and we are working on that right now here:

/thread/49947 https://communities.intel.com/thread/49947

In regards the feedback you have provided, I am going to send it to engineering for them to take a look.

Kevin m

Kevin_M_Intel
Employee
291 Views

Hello alprkrkmz,

Based on my research just the Airties Air 5343 is a certified wireless adapter by WiFi Alliance so we are going to continue the troubleshooting with that model. Here you can refer to the certified devices by WiFi Alliance:

http://www.wi-fi.org/certified-products-results?cid=Airties http://www.wi-fi.org/certified-products-results?cid=Airties

I would like you to try deleting the wireless profile and create one manually. Here are the steps:

http://www.intel.com/support/wireless/wlan/sb/CS-025795.htm?wapkw=cs-025795 http://www.intel.com/support/wireless/wlan/sb/CS-025795.htm?wapkw=cs-025795

You previously mentioned there are some other devices connected to the LAN so what happens when you change the security on the router? You mentioned the wireless card was changed so was this happening with the previous wireless card?

Kevin M

akork1
Beginner
291 Views

Hi Kevin.

Thanks again for your wishes.

I have tried deleting and creating wireless profiles so many times. None of them works.

I have an iPad mini Samsung Galaxy s2, LG G2 and packard bell notebook with Atheros wireless card. All of them connected to the router with my Asus notebook with 7260n. When I change the security all of them connect again but Asus with 7260n cannot detect the router. I have sent the notebook to the customer service in Turkey. I showed them the video I recorded. I have talked to a technician at the end on the phone. He said that 'Yes you are right. I watched the video and I saw the problem. But I try with our routers (Asus routers) and I couldnt see a problem. I have tried with a new and same model notebook and it is the same. So we cannot help you.'' I think they are right because this is happening only with Airties modems. But they didnt help. But in case of a wireless card problem, they changed the card but it is same. And then in summer I replaced the card myself and bought a 7260ac card from ebay. But same again. So I decided that this a driver problem because it is happening with 8.1 drivers.

But maybe drivers are correct and modems or modems' firmwares are not suitable for the driver. And I sent an email to Airties but they didnt give an answer.

Thanks Kevin for your help. I decided not to buy an Airties modem again

Kevin_M_Intel
Employee
67 Views

Sorry for the inconvenience. Development is aware f this and I will send all feedback to them for future releases.

In the meantime I would recommend you keep using another router. My best recommendation is to check on WiFi Alliance page for certified products:

http://www.wi-fi.org/ http://www.wi-fi.org/

Kevin M

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