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Jabin
Beginner
1,367 Views

Error 000006B2 the older version of Intel R Pro/wireless cannot be removed... I'm try to update my driver Intel R dual band Wireless AC-7260, I get this error.

When I try to update the driver appears this error. So I cannot Update it, Is any way to update it. I don't find the msi file.

The driver version I have is 17.16.1.2

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5 Replies
idata
Community Manager
83 Views

Hello jorgea,

 

 

As we understand, you are having issues updating the driver for your Intel® Dual Band Wireless-AC 7260. In this case, we advise to remove the Software from Windows* Control Panel - Programs and Features, then try to uninstall Intel® PROSet/Wireless Software.

 

 

If this is not possible, there may be a problem with the driver, or the registry. In this case, you can try using the Microsoft* Install/Uninstall Troubleshooter, another user was able to resolve a similar issue using this Microsoft* tool in the following thread:

 

 

https://communities.intel.com/message/442666# 442666 https://communities.intel.com/message/442666# 442666

 

 

If the issue persists, please let us know the following information:

 

 

- Was this the adapter that came built from factory with your PC?

 

- Have there been any OS or system changes/updates that may be related to this?

 

- Computer model and operating system version.

 

- Which driver version are you trying to install, and where did you download it from?

 

 

Regards,

 

Jonathan.
idata
Community Manager
83 Views

Hello jorgea,

 

 

We are just checking if the issue was resolved, or in case you require additional assistance.

 

 

Regards,

 

Jonathan.
Jabin
Beginner
83 Views

Hello Jonathan,

I Can´t try to apply your recomendation yet.

I have some doubts. My computer is a Lenovo Thinkpad Carbon Touch x1, it was originaly with windows 8.1, I have updated it to Windows 10.

The driver I tryed to install was provided by Lenovo, I have tryed with drives from Intel, and the result is the same.

Do you think, your recomendations still works in this scenario?

Thanks

Regards

Jorgea

idata
Community Manager
83 Views

Hello jorgea,

The Intel® Dual Band Wireless-AC 7260 is fully compatible with Windows® 10. We always recommend to use the drivers and software provided by the http://www.intel.com/content/www/us/en/support/topics/OEMs.html Computer Manufacturer Support; so, if Lenovo has a Windows® 10 driver, that would be the best option to download. However, if you have any issues, you can also try the generic version of https://downloadcenter.intel.com/download/26465/Intel-PROSet-Wireless-Software-and-Drivers-for-Windo... Intel® PROSet/Wireless Software and Drivers for Windows® 10 [19.20.3] from Intel Download Center.

The process to remove programs is practically identical in the different Windows* versions, and even the Microsoft* troubleshooter tool applies to Windows 10 as well, so the recommendations are valid for your system.

Regards,

 

Jonathan.
idata
Community Manager
83 Views

Hello jorgea,

 

 

We have not received any updates for this thread. Please let us know if you have any additional questions.

 

 

Regards,

 

Jonathan.
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