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Dell Laptop: Inspiron 17R 5737
Internet service provider: Spectrum
Internet speed: 100Mbps
Wireless-N 7260 (driver vs 18.33.15.1)
Running Windows 10 ver 1809 OS Built 17763.379
Intel Core(TM) i5-4200U CPU @ 1.60GHz
Clock Speed: 2.3Ghz
L2 Cache Size: 256
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Do you have any wireless dongles and devices (i.e. mice, keyboard) plugged into your laptop?
Doc
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Hi Al, thank you so much for answering. I have a Amazon Basics Wireless Mouse with Nano Receiver (2.4 GHz) hooked up, that I disconnected and rebooted the computer after your responce. After 7 hours with the mouse being disconnected I have since hooked it back up as eliminating the mouse did not solve the problem. A friend told me to create and upload file "netsh wlan show wlanreport" which I have attached.Also, I looked though the report, but have no idea how to interpret the file.
Thank you again
ED
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Hi Leo, sorry for the delay. I did a clean installation of the driver as I have done many times prior. Below is the driver info. A clean installation does not work as I continuously get disconnected. I started keeping a log sometime ago then stopped and recently started again. Copy attached.
Manufacturer: Intel Corporation
Availability: Running at full power
Status: This device is working properly.
Installed: True
MAC Address: FC:F8:AE:A7:EE:BE
Service Name: NETwNb64
Driver Provider: Intel
Driver Version: 18.33.15.1
Driver Date: 11/11/2018
Device Id: PCI\VEN_8086&DEV_08B1&SUBSYS_44628086&REV_73\FCF8AEFFFFA7EEBE00
Revision: 73
Thank you in advance.
EDieh
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Leo forgot to mention.
Is the Intel® Wireless-N 7260 the wireless adapter that came pre-installed on the system? Yes the driver came preinstalled
Do you have any error code on device manger? No errors even when disconnected.
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Hi Leo, the tested steps you provided was beyond my expertise, so I a friend came over today and checked the settings and said they all match and settings are OK.
Other answers.
Do you have the same behavior if you connect other system to the network? My wife's laptop connects to the network without disconnecting. Also, out two cell phones has no problems.
Do you have the same behavior if you connect the DELL™ Inspiron 17R 5737 to a different network? Never has the DELL connected to another network.
Does your access point supports the N wireless band? Spectrum said the router/modem supports N wireless band.
NOTE: When my Dell laptop disconnects my cell phone is connected to the network. Also, when Spectrum came out to check for problems and my laptop keep disconnecting and his laptop was connected (I gave him my password to connect to my network).
Thank you in advance.
EDieh
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Hi Leo,
I went to Dell and all drivers are update, nothing to download as drivers are up to date. I have spoken to Dell they said this is a continous problem with the Inter driver after changing from the original Windows ver 8.1 to Windows 10. I would have changed back to Win vs 8.1 but Win 10 took away the option of going back to the original 8.1 OS by some how changing or restricting assess to the D: partition.
The original driver that came with the Dell Laptop is no longer available for download on dell.com. So I'm beginning to think I'm screw ( please excuse the term) without purchasing a new computer. Also, Microsoft was no help what so ever, but great on taking the cash as well as Dell.
Thank you in advance.
EDieh
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Hi Leo,
I downloaded driverWiFi_21.0.0_Driver64_Win10 in a new folder. When deleting N 7260, it asked if I wanted to perminitly delet the driver, I selected yes. I clicked on the new driver for install and N 7260 reinstalled, not the new file, so I tried again same thing happened. Did I do something wrong?
Thank you in advance.
EDieh
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Hi Leo,
I downloaded driverWiFi_21.0.0_Driver64_Win10 in a new folder. When deleting N 7260, it asked if I wanted to perminitly delet the driver, I selected yes. I clicked on the new driver for install and N 7260 reinstalled, not the new file, so I tried again same thing happened. Did I do something wrong?
Thank you in advance.
EDieh
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Hi Leo,
I have tried to uninstall the driver, using the instructions provider. However, after reboot the N 7260 driver automatically installed after reboot. For some reason the driver N 7260 installed all by itself and cannot be permanently deleted.
Thank you in advance.
EDieh
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