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Extremely slow wifi speeds with AX200

telengard
Beginner
875 Views

I have a Windows 11 computer with this card and I get between 3mbps/10mbps.  My iPad in the same room right next to it gets between 300-400 mbps using the same test site and server.

 

Also, I noticed in the "Events" portion of the properties for this card that the "netwtw10" device is not starting, not sure if that is relevant or not.

5 Replies
DeividA_Intel
Employee
829 Views

Hello telengard,  


  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Wi-Fi 6 AX200 (Gig+).  


  

In order to better assist you, please provide the following:  


1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?  

3. Is this a laptop or desktop computer? 

4. Is this issue recent? When did it start?

5. What is the Windows 11 version and build?

6. Do you see any errors (code 10 or 43) in the device manager?


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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telengard
Beginner
808 Views

Hi, thanks for responding:

 

1. Came with the computer

2. I have bluetooth turned off

3. Desktop

4. 10.0.22621 Build 22621 (I also am running the latest drivers from your site, not Windows Update version)

5. No errors in Device Manager.  As I mentioned the only thing I see in that control panel is the "Events" issue with Netwtw10.

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DeividA_Intel
Employee
792 Views

Hello telengard, 



Thanks for the confirmation. In this case, I would like you to try the following:


1. Try a clean install of the wireless drivers:

2. Try to run all the Windows optional updates.

3. If possible, try to use the antennas provided by the motherboard manufacturer for the adapter.

4. Try the "Recommended Settings for 802.11ax Connectivity":

5. Try to get in contact with the motherboard manufacturer for any wireless driver or BIOS updates needed.



Best regards, 

Deivid A.  

Intel Customer Support Technician 


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DeividA_Intel
Employee
756 Views

Hello telengard,  


 

After checking your thread, I would like to know if you need further assistance. 


If so, please let me know. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Employee
719 Views

Hello telengard,  


 

I was checking your thread and see that we have not heard back from you.  


I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 


 

Regards,  

Deivid A.  

Intel Customer Support Technician  


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