HELP!! Wi-Fi 6 AX200 160MHz : Has encountered an internal error and has failed.

[cowsher]

My Wi-Fi 6 AX200 160MHz will have the following errors every once in a while. After that, the computer will freeze for 30s and lose the network at the same time

①5007-TX/CMD timeout (TfdQueue hanged)
②Intel(R) Wi-Fi 6 AX200 160MHz: Encountered an internal error and declared failure.
③Intel(R) Wi-Fi 6 AX200 160MHz: The system determines that the operating mode of the network adapter is inappropriate.
④Intel(R) Wi-Fi 6 AX200 160MHz: Encountered an internal error and declared failure.

computer: Thinkpad P1 Gen2

What i have tried
a, reinstalled the win10 system
b, updated to the latest AX200 driver

[David_G_Intel]

Hello cowsher

Thank you for posting on the Intel️® communities. Please share with us the following information:

• Do you also get Bluetooth issues?
• When did it start to happen?
• Do you remember if this issue happened after a new OS update or Wireless driver update?
• Is this a new computer? If so, have check with your system's OEM for validated drivers or support on known issues related to the symptoms experienced?
• What OS version are you using?
• Is this the original adapter that came pre-installed in your system or have you changed/installed a new adapter recently?
• Were you able to have your wireless connection in a normal/expected performance before?
• Have you installed any recent software or hardware in your system?
• Have tried a roll back to a previous driver version for testing?
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician

[shork]

hi after i keep testing i found the cause of the problem, when i reinstall the system and keep the system not updated, at this time the NIC driver is 21.40.2.2 no problem, once i run windows update to upgrade the NIC driver to version 22 these problems keep appearing, even i use the latest 22.70 driver can't solve the problem. i can only use it now without updating the NIC driver, that is to stabilize it at 21.40.2.2

[shork]

①Sorry, cowsher is me, as I had to create a new account because I thought I was having problems with mine before and couldn't view it. since I don't use a bluetooth device, I can't be sure about the bluetooth. but after my testing I can determine that the reason for these errors is on top of the network card driver.
② Yes, this is an almost new computer and when I use the update software provided by lenovo, which also upgrades my NIC drivers to the 22 series, the problem will reappear.
③ I'm currently using win10 pro 64bit
④Yes, only the windows pre-installed NIC driver works, but I can't do any upgrades to it (including windows updates, which would all make the NIC go to version 22 and cause problems)
⑤ I've reinstalled my system several times and it's almost certainly not related to other software

[David_G_Intel]

Thank you for the updates, does this same thing happen when you try the latest driver from Lenovo? Please try a clean manual installation with their driver to see if the problem persists.

• Clean Installation of Intel® Graphics Drivers in Windows®
  • https://www.intel.com/content/www/us/en/support/articles/000057389/graphics.html

Regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.   

Best regards,  

David G.  

Intel Customer Support Technician  

[David_G_Intel]

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Best regards,  

David G. 

Intel Customer Support Technician  

[David_G_Intel]

Before closing the thread, check with Lenovo directly because your system may also need a specific custom driver to function properly. Your system is brand new and there is a chance this is also a hardware issue, you can check with them if a replacement is necessary.

Regards, 

David G 

Intel Customer Support Technician