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Beginner
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HP Spectre 13t-3000 CTO with embeded Intel Bluetooth (Intel AC 7260) Connectivity Issues

In April 2014, I purchased an HP Spectre 13t-3000 CTO Notebook. Installed is the the Intel Dual Band Wireless-AC 7260 WiFi and Bluetooth adapter.

On HP's support website, the latest driver for the Wireless LAN driver is Version 16.6, 215.11M dated 05NOV2013, and the latest driver for the Bluetooth is Version 1.00, 60.86M dated 01NOV2013. With this driver, I experience intermittent connectivity issues with a Microsoft Wedge Mouse and a Canon ip100 Printer with an installed Bluetooth adapter.

Intel's support website detected an updated driver for both the Wireless LAN and Bluetooh. I updated both drivers to version 17. 1.0.19 and 17.0.1405.0464 respectively.

Unfortunately, I still have the same results. I will print a document over the Bluetooh connection, and it stops responding and only prints a partial page.

I know that the Canon ip100 with Bluetooth adapter is functioning properly because I also have a Microsoft Surface Pro with the same Canon printer driver software installed as on the HP Spectre, and I am able to print through the Bluetooth without any problems.

So, the problem lies within the Intel Bluetooth hardware or drivers on the HP Spectre.

Thank you!

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Employee
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Hello AverageJoe,

 

Based on the information you have provided, there are many things can be causing the issue but I need more specifications about your system configuration.

Can you please provide your dxdiag report here? How to get it?

Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.

You also said you replaced the previous Bluetooth and wireless adapter, can you please let me know the adapter brand/model you had before?

Kevin M

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Beginner
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Hello Kevin!

Thanks for the help! The USB Bluetooth Adapter mentioned and in question is made by Canon, Bluetooth Unit BU-30, and is designed to plug into an internal USB port on the Canon Pixima ip100 inkjet printer, and possibly other Canon models. When I try to print via Bluetooth the Canon ip100, the print job starts, but never finishes. I receive the following error:

I compared all of the settings from my Surface 3 and the HP Spectre 13t-3000 that I am having difficulty printing from. All of the Bluetooth settings look identical.

The Basic Printing Profile (Direct Printing) and Imaging (Responder) are Intel Drivers Version 17.0.1405.446 dated 26MAR2014. The re

Again, thank you for all your help!

The following is from the Dxdiag Report as requested:

------------------

 

System Information

 

------------------

 

Time of this report: 10/16/2014, 18:32:23

 

Machine name: SPECTRE-13

 

Operating System: Windows 8.1 Pro with Media Center 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)

 

Language: English (Regional Setting: English)

 

System Manufacturer: Hewlett-Packard

 

System Model: HP Spectre 13 Ultrabook

 

BIOS: F.13

 

Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~2.4GHz

 

Memory: 8192MB RAM

 

Available OS Memory: 8124MB RAM

 

Page File: 2350MB used, 13965MB available

 

Windows Dir: C:\Windows

 

DirectX Version: DirectX 11

 

DX Setup Parameters: Not found

 

User DPI Setting: Using System DPI

 

System DPI Setting: 192 DPI (200 percent)

 

DWM DPI Scaling: UnKnown

 

DxDiag Version: 6.03.9600.16384 64bit Unicode

------------

 

DxDiag Notes

 

------------

 

Display Tab 1: No problems found.

 

Sound Tab 1: No problems found.

 

Input Tab: No problems found.

--------------------

 

DirectX Debug Levels

 

--------------------

 

Direct3D: 0/4 (retail)

 

DirectDraw: 0/4 (retail)

 

DirectInput: 0/5 (retail)

 

DirectMusic: 0/5 (retail)

 

DirectPlay: 0/9 (retail)

 

DirectSound: 0/5 (retail)

 

DirectShow: 0/6 (retail)

---------------

 

Display Devices

 

---------------

 

Card name: Intel(R) HD Graphics Family

 

Manufacturer: Intel Corporation

 

Chip type: Intel(R) HD Graphics Family

 

DAC type: Internal

 

Device Type: Full Device

 

Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_1911103C&REV_09

 

Display Memory: 1792 MB

 

Dedicated Memory: 0 MB

 

Shared Memory: 1792 MB

 

Current Mode: 2560 x 1440 (32 bit) (60Hz)

 

Monitor Name: Generic PnP Monitor

 

Monitor Model: unknown

 

Monitor Id: LGD0000

 

Native Mode: 2560 x 1440(p) (60.075Hz)

 

Output Type: Internal

 

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

 

Driver File Version: 10.18.0010.3383 (English)

 

Driver Version: 10.18.10.3383

 

DDI Version: 11.1

 

Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1

 

Driver Model: WDDM 1.3

 

Graphics Preemption: DMA

 

Compute Preemption: Thread

 

Miracast: Supported

 

Hybrid Graphics GPU: Integrated

 

Power P-states: Not Supported

 

Driver Attributes: Final Retail

 

Driver Date/Size: 4/25/2014 21:32:24, 19950592 bytes

 

WHQL Logo'd: Yes

 

WHQL Date Stamp:

 

Device Identifier: {D7B78E66-4956-11CF-BB7E-1B39B4C2C735}

 

Vendor ID: 0x8086

 

Device ID: 0x0A16

 

SubSys ID: 0x1911103C

 

Revision ID: 0x0009

 

Driver Strong Name: oem27.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3383:pci\ven_8086&dev_0a16&subsys_1911103c

 

Rank Of Driver: 00DA0001

 

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

 

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

 

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

 

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

 

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

 

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_Y...
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Employee
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So I just want to confirm more things with you.

If you connect the printer and keep it on/ connected but not printing, does the printer stay connected all the time? You can Check this on PC and Devices > Bluetooth.

If printing, does the printer stays connected as well?

Kevin M

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Beginner
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Thank you, Kevin, for all of your help!

I finally got it to work! So, when you first pair the Bluetooth Canon Pixma ip100 through Windows 8.1 Pro, Windows goes out and grabs all of the required drivers from Canon and configures on "BTH001 Virtual printer port for Bluetooth", as it did for my Surface Pro 3 with a different manufacture for the Bluetooth.

However, my HP Spectre 13t-3000 CTO with integrated Intel AC 7260 Wi-Fi/Bluetooth, there is a second Bluetooth Printer Port option labeled "BTM001 Bluetooth Printer Port". I am not sure if this is Intel specific or not. I selected this port and was able to make three successful "Print Test Page" without any problems.

Again, thank you for all of your help!

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Employee
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You are welcome.

Kevin M

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Beginner
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Okay... so the saga continues. Long story short, HP replaced the motherboard in my HP Spectre 13t-3000 under warranty. After I received the notebook back from repairs, it now has an Intel Wireless-N 7260. I also picked up a an HP EliteBook 820 with an Intel Dual Band Wireless-N 7260. Slightly different models, but they both fall under the same driver package.

Going back to my original story, I have a Canon Pixma iP100 portable printer with a Canon BU-30 USB Bluetooth adapter installed. Attempting to print via Bluetooth and the Intel drivers for both notebook, the printer starts out and after printing about 1/10th of the page, the print job stops. Eventually, I receive an error message that the print job could not be completed. The printer requires bidirectional communication. Somewhere in the Intel driver/software package, this bidirectional communication stops.

So, how do I know this an Intel related issue? Well, under Device Manager, I changed the driver to "Generic Bluetooth Adapter" for both notebooks. The printing works without any problems using the generic drivers. Again, the printer requires bidirectional communication set up for the Bluetooth as COM3 for Incoming and COM4 and Outgoing.

How do I go about getting this information up to Intel to work with the team that writes the drivers?

Thanks!

Joe

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Employee
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I understand and I am really sorry for all this inconvenience.

We have developed a new driver. Can you please try it?

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24576 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24576

If you are still having problems with the card, please contact our phone support:

http://www.intel.com/p/en_US/support/contactsupport http://www.intel.com/p/en_US/support/contactsupport

Kevin m

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Beginner
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Hello Kevin,

Thank you for the help! For both the Intel Wireless-N 7260 and the Intel Dual Band Wireless-N 7260, I had already attempted the 17.13.11 version driver (latest) without any success. On both notebooks, I have a Microsoft Wedge Bluetooth Mouse connected, and the Intel Bluetooth drivers appear to work. The issue only comes into play when attempting to print through the Bluetooth with the Intel drivers. With generic drivers, both devices simultaneously connected work without any problems.

Thank you,

Joe

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