HP Zbook intel cannon lake ubuntu 22.04.3 No Wi-Fi Adapter found

[sephiroth84]

Hello

I have just installed an Ubuntu 22.04.3 on my HP Zbook.

Unfortunately, when I open WiFi settings, I get an error "No Wi-Fi Adapter found". My network controller is intel Cannon Lake PCH CNVi Wifi.

So I decided to plug a network cable and I have tried this:
https://www.linuxfordevices.com/tutorials/ubuntu/no-wi-fi-adapter-found-error

As it was not specified which driver to install and after a few unsuccessful research, I decided to install the first one of this list: https://www.intel.com/content/www/us/en/support/articles/000005511/wireless.html
=> Intel® Wi-Fi 6 AX210 160MHz

I am not sure it is the appropriate driver.

with the results here in attachments.

Before digging too much (potentially with: https://www.makeuseof.com/fix-ubuntu-no-wifi-adapter-found-error/#:~:text=The%20%E2%80%9Cno%20Wi%2DFi%20adapter,and%20even%20Linux%20kernel%20bugs.), can you tell me if it is a known issue and how to fix and see the Wi-Fi adatper in the screen Settings?

Best Regards,
Nicolas

[sephiroth84]

I performed a lspci -nnk | grep -A2 0280

and I got the info what my subsystem is Intel Corporation Wireless-AC 9560 [8086:0034]

so I did download and copy Intel® Wireless-AC 9560 (https://www.intel.com/content/www/us/en/support/articles/000005511/wireless.html) to my lib/firmware folder, but it is still not working.

[Jose_Intel]

Hello @sephiroth84

Thank you for posting on the Intel️® communities.

We understand you are experiencing some issues with your Intel® Wireless-AC 9560, we will be more than happy to assist you. Was it working before?

Please update to the latest Ubuntu 23.10 and also try the latest Kernel 6.6.1. Once everything is up to date, please share the output of hostnamectl.

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello sephiroth84

We hope you are doing fine. 

Were you able to perform the required updates? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[Jose_Intel]

Hello sephiroth84

We hope you are having a nice day. 

We have not heard back from you. So, we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards. 

Jose B.  

Intel Customer Support Technician.