HP x360 spectre Bluetooth

[maybl8]

I have a Comet Lake intel wireless and ever since I bought this laptop back in 2019 Bluetooth has not worked in Linux (any Linux). It works fine in Windows. I have done allot of troubleshooting trying to solve it and nothing has worked. HP doesn't support Linux so I get no support from them. Many people in the lInux community have tried to help but with no success. I have given up many times over the years to get this to work. I have changed kernels . I have tried many Linux OS's . I have modified several config files. Here is some info on my system: [demo@Manjaro ~]$ inxi -Farz System: Kernel: 6.6.50-2-MANJARO arch: x86_64 bits: 64 compiler: gcc v: 14.2.1 clocksource: tsc avail: acpi_pm parameters: BOOT_IMAGE=/boot/vmlinuz-6.6-x86_64 root=UUID=45ca132d-4a37-4dc3-afa0-be2e80d6a4a2 rw quiet udev.log_priority=3 libata.noacpi=1 iwlwifi.bt_coex_active=0 iwlwifi.power_save=0 Desktop: KDE Plasma v: 6.1.5 tk: Qt v: N/A info: frameworks v: 6.5.0 wm: kwin_x11 tools: xscreensaver,xscreensaver-systemd vt: 2 dm: SDDM Distro: Manjaro base: Arch Linux Machine: Type: Convertible System: HP product: HP Spectre x360 Convertible 15-df1xxx v: N/A serial: Chassis: type: 31 serial: Mobo: HP model: 863F v: 54.24 serial: part-nu: 7UT64UA#ABA uuid: UEFI: AMI v: F.32 date: 12/08/2023 Battery: ID-1: BAT0 charge: 53.8 Wh (100.0%) condition: 53.8/53.8 Wh (100.0%) volts: 12.7 min: 11.6 model: HP Primary type: Li-ion serial: status: full cycles: 250 Device-1: hid-0018:04F3:2992.0003-battery model: ELAN2514:00 04F3:2992 serial: N/A charge: N/A status: N/A CPU: Info: model: Intel Core i7-10510U bits: 64 type: MT MCP arch: Comet/Whiskey Lake note: check gen: core 10 level: v3 note: check built: 2018 process: Intel 14nm family: 6 model-id: 0x8E (142) stepping: 0xC (12) microcode: 0xFC Topology: cpus: 1x dies: 1 clusters: 4 cores: 4 threads: 8 tpc: 2 smt: enabled cache: L1: 256 KiB desc: d-4x32 KiB; i-4x32 KiB L2: 1024 KiB desc: 4x256 KiB L3: 8 MiB desc: 1x8 MiB Speed (MHz): avg: 800 min/max: 400/4900 scaling: driver: intel_pstate governor: powersave cores: 1: 800 2: 800 3: 800 4: 800 5: 800 6: 800 7: 800 8: 800 bogomips: 36812 Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx Vulnerabilities: Type: gather_data_sampling mitigation: Microcode Type: itlb_multihit status: KVM: VMX disabled Type: l1tf status: Not affected Type: mds status: Not affected Type: meltdown status: Not affected Type: mmio_stale_data mitigation: Clear CPU buffers; SMT vulnerable Type: reg_file_data_sampling status: Not affected Type: retbleed mitigation: Enhanced IBRS Type: spec_rstack_overflow status: Not affected Type: spec_store_bypass mitigation: Speculative Store Bypass disabled via prctl Type: spectre_v1 mitigation: usercopy/swapgs barriers and __user pointer sanitization Type: spectre_v2 mitigation: Enhanced / Automatic IBRS; IBPB: conditional; RSB filling; PBRSB-eIBRS: SW sequence; BHI: SW loop, KVM: SW loop Type: srbds mitigation: Microcode Type: tsx_async_abort status: Not affected Graphics: Device-1: Intel CometLake-U GT2 [UHD Graphics] vendor: Hewlett-Packard driver: i915 v: kernel arch: Gen-9.5 process: Intel 14nm built: 2016-20 ports: active: eDP-1 empty: DP-1,DP-2 bus-ID: 00:02.0 chip-ID: 8086:9b41 class-ID: 0300 Device-2: NVIDIA GP108M [GeForce MX250] vendor: Hewlett-Packard driver: nvidia v: 560.35.03 alternate: nouveau,nvidia_drm non-free: 550.xx+ status: current (as of 2024-09; EOL~2026-12-xx) arch: Pascal code: GP10x process: TSMC 16nm built: 2016-2021 pcie: gen: 1 speed: 2.5 GT/s lanes: 4 link-max: gen: 3 speed: 8 GT/s bus-ID: 3b:00.0 chip-ID: 10de:1d13 class-ID: 0302 Device-3: Chicony HP Wide Vision FHD Camera driver: uvcvideo type: USB rev: 2.0 speed: 480 Mb/s lanes: 1 mode: 2.0 bus-ID: 1-5:3 chip-ID: 04f2:b67b class-ID: 0e02 serial: Display: x11 server: X.Org v: 21.1.13 with: Xwayland v: 24.1.2 compositor: kwin_x11 driver: X: loaded: modesetting,nvidia dri: iris gpu: i915 display-ID: :0 screens: 1 Screen-1: 0 s-res: 3840x2160 s-dpi: 300 s-size: 325x182mm (12.80x7.17") s-diag: 372mm (14.66") Monitor-1: eDP-1 model: AU Optronics 0x30eb built: 2017 res: 3840x2160 hz: 60 dpi: 284 gamma: 1.2 size: 344x193mm (13.54x7.6") diag: 394mm (15.5") ratio: 16:9 modes: 3840x2160 API: EGL v: 1.5 hw: drv: intel iris drv: nvidia platforms: device: 0 drv: nvidia device: 1 drv: iris device: 3 drv: swrast gbm: drv: iris surfaceless: drv: nvidia x11: drv: iris inactive: wayland,device-2 API: OpenGL v: 4.6.0 compat-v: 4.5 vendor: intel mesa v: 24.2.2-arch1.1 glx-v: 1.4 direct-render: yes renderer: Mesa Intel UHD Graphics (CML GT2) device-ID: 8086:9b41 memory: 7.45 GiB unified: yes API: Vulkan v: 1.3.295 layers: 5 device: 0 type: discrete-gpu name: NVIDIA GeForce MX250 driver: nvidia v: 560.35.03 device-ID: 10de:1d13 surfaces: xcb,xlib device: 1 type: integrated-gpu name: Intel UHD Graphics (CML GT2) driver: mesa intel v: 24.2.2-arch1.1 device-ID: 8086:9b41 surfaces: xcb,xlib Audio: Device-1: Intel Comet Lake PCH-LP cAVS vendor: Hewlett-Packard driver: sof-audio-pci-intel-cnl alternate: snd_hda_intel, snd_soc_skl, snd_sof_pci_intel_cnl bus-ID: 00:1f.3 chip-ID: 8086:02c8 class-ID: 0401 API: ALSA v: k6.6.50-2-MANJARO status: kernel-api with: aoss type: oss-emulator tools: alsactl,alsamixer,amixer Server-1: JACK v: 1.9.22 status: off tools: N/A Server-2: PipeWire v: 1.2.3 status: active with: 1: pipewire-pulse status: active 2: wireplumber status: active 3: pipewire-alsa type: plugin tools: pactl,pw-cat,pw-cli,wpctl Network: Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v: kernel bus-ID: 00:14.3 chip-ID: 8086:02f0 class-ID: 0280 IF: wlan0 state: up mac: Info: services: NetworkManager, systemd-networkd, systemd-timesyncd, wpa_supplicant Drives: Local Storage: total: 931.51 GiB used: 284.24 GiB (30.5%) SMART Message: Unable to run smartctl. Root privileges required. ID-1: /dev/nvme0n1 maj-min: 259:0 vendor: Samsung model: SSD 970 EVO Plus 1TB size: 931.51 GiB block-size: physical: 512 B logical: 512 B speed: 31.6 Gb/s lanes: 4 tech: SSD serial: fw-rev: 2B2QEXM7 temp: 44.9 C scheme: GPT Partition: ID-1: / raw-size: 163 GiB size: 160.13 GiB (98.24%) used: 59.55 GiB (37.2%) fs: ext4 dev: /dev/nvme0n1p8 maj-min: 259:8 ID-2: /boot/efi raw-size: 499 MiB size: 498 MiB (99.80%) used: 72.1 MiB (14.5%) fs: vfat dev: /dev/nvme0n1p2 maj-min: 259:2 ID-3: /home raw-size: 382.57 GiB size: 375.5 GiB (98.15%) used: 224.62 GiB (59.8%) fs: ext4 dev: /dev/nvme0n1p7 maj-min: 259:7 Swap: Alert: No swap data was found. Sensors: System Temperatures: cpu: 60.0 C pch: 60.0 C mobo: N/A Fan Speeds (rpm): N/A Repos: Packages: pm: pacman pkgs: 1754 libs: 347 tools: pamac,yay Active pacman repo servers in: /etc/pacman.d/mirrorlist 1: https://volico.mm.fcix.net/manjaro/unstable/$repo/$arch 2: https://coresite.mm.fcix.net/manjaro/unstable/$repo/$arch 3: https://ohioix.mm.fcix.net/manjaro/unstable/$repo/$arch 4: https://nocix.mm.fcix.net/manjaro/unstable/$repo/$arch 5: http://mirror.fcix.net/manjaro/unstable/$repo/$arch 6: https://opencolo.mm.fcix.net/manjaro/unstable/$repo/$arch 7: https://ridgewireless.mm.fcix.net/manjaro/unstable/$repo/$arch 8: https://ask4.mm.fcix.net/manjaro/unstable/$repo/$arch Info: Memory: total: 16 GiB note: est. available: 15.26 GiB used: 7.63 GiB (50.0%) Processes: 291 Power: uptime: 8h 28m states: freeze,mem,disk suspend: s2idle wakeups: 0 hibernate: platform avail: shutdown, reboot, suspend, test_resume image: 6.09 GiB services: org_kde_powerdevil,upowerd Init: systemd v: 256 default: graphical tool: systemctl Compilers: clang: 18.1.8 gcc: 14.2.1 Shell: Bash v: 5.2.32 running-in: alacritty inxi: 3.3.36 Hope you can help. Thanks Dan Cihon

[DeancR_Intel]

Hi maybl8,

Thank you for posting in the Communities!

Please note that this is an OEM device, so I will try to assist you with general troubleshooting steps. However, if the issue persists, you will have to contact the Original Equipment Manufacturer of your device. Your device manufacturer may have altered features, incorporated customizations, or made other changes to some components for better compatibility with your system.

Please share more details with the issue you have encounter.

What steps do you take to reproduce your issue?

Were you able to have wireless connection in a normal/expected performance before?

Have you installed any recent software or hardware in your system?

Do you remember if this issue happened after a new OS update or Wireless driver update?

Have tried a roll back to a previous driver version for testing?

Best regards,

Dean R.

Intel Customer Support Technician

[maybl8]

I appreciate you replying to my question. But your response is telling me you didn’t read my post.
HP will not help. That is why I reached out to you.
Do you have any information on getting this card to work with Linux and Bluetooth.
I’ve been trying since 2019 and no distro works.
I have abandoned trying to make it work and purchased a Bluetooth usb.
Thanks for your help.

[DeancR_Intel]

Hi maybl8,

This is well acknowledged and apologies for this. Let me further investigate this concern internally. I will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi maybl8,

Thank you for providing the initial information. To further investigate the issue, we need some additional details that weren't included in the initial dump. Could you please share the output of the following commands?

1. hostnamectl
2. hciconfig -a
3. lsusb | grep 8087
4. modinfo btintel
5. #dmesg > dmesg.log

Additionally, just to clarify, does the laptop's WIFI work in Linux and is the issue only with Bluetooth?

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi maybl8,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi maybl8,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician