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OZ
Beginner
1,118 Views

Help please: Intel Wireless AC 9560 pilot update blocked/impossible

I had to update the pilots of my Intel Wireless AC9560 (current version: 20.60.0.7). I first went on intel website to download the new pilots (20.110.0) but it still didn't work. Then I went to the diagnostic and update installation webpage (through Intel Driver and Support Assistant Installer) but I could not update the pilot to the new version 20.110.0.3: I receive the following error message "Installation blocked: Impossible to install this software in your system". I still cannot connect to internet through my WiFi connexion, could you please help me, I have urgent work. Thank you for your help

 

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7 Replies
Amy_C_Intel1
Employee
154 Views

Hello OZ, Thank you for posting on the Intel® Communities. Did you integrate the Wireless Card to your computer? What is your computer model? Did you try the driver from your computer manufacturer? Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Mesbah
Beginner
154 Views

Intel Instal Blocked.JPG

Any solution for this?

Sorry, Intel did not allow me post new message.

MWulf1
Beginner
154 Views

Same here, first launched the downloaded driver .exe (x64 for my Windows x64 laptop)

To update to from current 20.90 to 20.11 and got this.

 

Capture-23012019 145825.png

 

Rebooted and tried again but got this

Capture-23012019 150054.png

Any suggestions?

 

Lenovo P52 laptop

Windows 10 x64 latest version

Intel Wireless AC 9560

 

Amy_C_Intel1
Employee
154 Views

To all the new users, please help us to track his behavior by creating a new thread. Add all you information on a new thread, you can take this thread as reference. If you already have one, please stick with it. OZ, if you need further assistance let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Mesbah
Beginner
154 Views

As new user Intel Forum blocked me from starting new topic.

Amy_C_Intel1
Employee
154 Views

OZ, If you have more questions, please let us know. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
Amy_C_Intel1
Employee
154 Views

OZ, I have not heard back from you so I will close this inquiry now. If you need further assistance, please post a new question. Amy C Intel Customer Support Technician Under Contract to Intel Corporation
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