I am running Win10 on an HP Envy Desktop 750-116 connecting wirelessly to a Linksys EA8500 router at 5GHz. The PC uses an Intel duel band wireless-AC adapter. Several months ago I started have network disconnects and this is increasing in frequency. I have to run the MS troubleshooter each time and it "fix"'s the problem. I've looked at the report generated and cannot tell what the problem is. All it ever stated is: "Reset the 'Wi-Fi' adapter".
How do I find out what the problem is? This is getting VERY annoying.
Do the *.Repair.1.etl files contain anything that addresses this? I don't know how to open these.
Thank you for posting.
We are not familiar with.etl files, but I can help with troubleshooting tips. See below.
- Isolate the problem
- Has anything changed on the computer since that time? For example, has the access point or environment changed?
- Change settings or parameters one at a time. Don't change multiple settings at once. Write down the setting you changed and the result. Note whether the change has a positive or negative impact on the problem or whether it changes the symptoms.
- Do other computers have the same issue, or is it just this computer? For example, do all computers on the same network have the same issue?
- Update driver and software
- You can remedy many problems by updating drivers and software. You can try: https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-ENVY-Desktop---750-116/8499646/model/8... Driver - HP ENVY Desktop - 750-116 | HP® Customer Support
Intel Customer Support Technician
Under Contract to Intel Corporation