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SSzig
Beginner
945 Views

I installed an Intel Dual Band Wireless-AC 7260 on my Acer ES1-512. Bluetooth works WIFI does not.

After installing the drivers (WP-BT_17.1.1411.01_e164 and/or Wireless_17.13.11_s64 (i tried both at the same time, and one at a time. Any combo I could think of.)) there is no wifi. I had the WIFI working twice with this new chip. Each time it stopped working after a reboot or hibernation. The bluetooth always works. I am on windows 8.1 x64. Any help or suggestions on how to get the wireless working are welcome.

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1 Reply
ASouz7
Honored Contributor II
65 Views

Hello Sziggy,

Since the original card was replaced for the Intel® Dual Band Wireless-AC 7260 + Bluetooth* we recommend that you contact the manufacturer of your system to see if they have any updates that my help you resolve this issue and the reasons we recommend that are the following:

1 - Intel does not support integrations. Please access the links below for further information:

http://www.intel.com/support/wireless/wlan/sb/cs-011644.htm Intel® Wi-Fi Products — Regulatory Information Regarding Hardware Installation or Upgrade

http://www.intel.com/support/wireless/wlan/sb/CS-031167.htm Intel® Wi-Fi Products — Why Doesn't My Laptop Recognize My New Intel Wireless Adapter?

2 - The OEM's has customized the original adapter to be compatible to their system changing electrical specifications and also adding or removing features.

On our best effort to assist you, you may try the options offered in the links below.

http://www.intel.com/support/wireless/wlan/sb/CS-025332.htm Intel® Wi-Fi Products — Resolving Wi-Fi Network Connection Issues

http://www.intel.com/support/wireless/wlan/sb/CS-034535.htm Intel® Wi-Fi Products — TechNote: Sporadic Wireless Disconnects Caused by Data Reordering Issue

We hope this information helped you.

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