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ZAdam
Beginner
380 Views

I recently purchased a new PC with an Intel Dual Band Wireless-AC 3168 and the Bluetooth doesn't work.

I have updated the drivers, uninstalled the device and reinstalled the drivers, and still no Bluetooth. HELP!

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4 Replies
ZAdam
Beginner
57 Views

Windows 10 latest update as well.

LeonWaksman
Super User
57 Views

  1. Does the WiFi is working on both bands (i.e. 2.4GHz and 5GHz)? The Bluetooth uses 2.4GHz radio together with WiFi radio. To ensure that the antenna is connected, the WiFi 2.4GHz should work.
  2. Did you downloaded drivers from manufacturer site?
  3. Did you installed both the WiFi and the Bluetooth driver?
  4. Did you switched Bluetooth to ON in Settings > Devices?
  5. You may use the Windows Troubleshooter in Settings > Update & security > Troubleshoot > Bluetooth.

 

Leon

 

Esteban_C_Intel
Employee
57 Views

Hello ZAdam,

 

I would like to know if you need further assistance? 

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

Esteban_C_Intel
Employee
57 Views

Hello ZAdam,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Esteban Ch.

Intel Customer Support Technician

A Contingent Worker at Intel

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