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INTEL(R) Wi-fi 6 Ax201 160 MHZ not starting

Charbel619
Beginner
2,243 Views

No matter what i do, the wifi driver is FAILED TO START

it says THIS DEVIDE CANNOT START (code 10)
{Operation Failed}
The requested operation was unseccssful.

i uninstalled it, reinstalled it, nothing. same same. windows is updated. WIFI adapter not working at all. no idea what to do. i even tried windows system restore (it is failing)

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5 Replies
DeividA_Intel
Moderator
2,180 Views

Hello Charbel619,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-windows.html  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   


3. Is this a laptop or desktop computer? 


4. Is this issue recent? If so, when did it start?


  


Regards,    


Deivid A. 

Intel Customer Support Technician 


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DeividA_Intel
Moderator
2,146 Views

Hello Charbel619,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


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DeividA_Intel
Moderator
2,124 Views

Hello Charbel619,  


  

We have not heard back from you, so we will close this inquiry. If you need further assistance or if you have additional questions, please create a new thread and we will gladly assist you.  



Regards,  


Deivid A.  

Intel Customer Support Technician  


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P_Sav
Beginner
1,987 Views

I have a similar problem, exact same error. This occurred in conjunction with running the Windows 11 Update. I have since restored back to Windows 10. Still an issue. Tried to submit the report referenced above via the tool and I get a "This site can't be reached" error.

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P_Sav
Beginner
1,986 Views

Original adapter, laptop computer, started when I tried to log on this morning. Now on a wired connection temporarily.

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