Intel 6E AX211 160MHz Instability

[MazeRat]

Good afternoon,

I have an MSI Pro Z690-A Wifi motherboard with a built-in Intel 6E AX211 wifi. Desktop running Windows 10x64.

Starting April 28, 2025, I have had instability with my wifi: sometimes just a hiccup but often it will disconnect and be unable to reconnect despite still showing a strong signal from my router and no other devices losing connection. When the intel wifi disconnects and fails to reconnect, it will say "Some information changed since the last time you connected. We need additional information to complete the connection." and prompt me to re-enter my network key but will still fail to reconnect. Also, I have not changed my wifi password in some time. 

Asking Windows to troubleshoot will reset the network adapter which will be a temporary fix.

I've tried uninstalling and reinstalling the adapter as well as reinstalling the newest driver (23.130.1.1) but the issue has continued. I also tried going into power management and unchecking "Allow the computer to turn off this device to save power" but that has not resolved the problem either.

I noticed this event popping up frequently so it may be the cause:  "The description for Event ID 7021 from source Netwtw14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer."

I appreciate any suggestions on how to resolve this issue.

[Mike_Intel]

Hello MazeRat,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Was it working fine before?
2. When did you start having this issue?
3. What was the last change made in the system before the issue started?
4. Can you check the device manager if the Wireless controller has an error message every time the Wi-Fi disconnect?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello MazeRat,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician