Intel 7260AC 蓝牙安装问题

[EKu]

Windows Installer 程序包有问题。作为安装一部分的程序没有按预期完成。

[idata]

Eric_Ku,

According to our translation, we understand you are having a situation with the Windows* installer. Correct? Could please be so kind and provide us a detail explanation of your situation so that we can provide the assistance you need. Best regards,Aleki

[EKu]

Hi:

Installer Windows package has a problem. As part of the program is not completed in accordance with the expected.

[idata]

Eric_Ku,

Intel recommends to obtain the latest drivers from the computer manufacturer first. Please check with them if there isn't any security settings that might be cause this situation. For your convenience, here is a link where you may find your computer manufacturer contact http://www.intel.com/content/www/us/en/support/topics/OEMs.html information: Computer Manufacturer Support WebsitesAs a second option, you may try a clean installation of the generic drivers found in our download center. Here is how you can do it:

1. Download and save https://downloadcenter.intel.com/product/75439/Intel-Dual-Band-Wireless-AC-7260 Intel® Dual Band Wireless-AC 7260 - Package version: 18.40.4. The drivers for this adapter in this package version is the 18.33.3.2. Make sure to download the drivers according to your OS version and architecture 32 or 64 Bit.

2. Go to Control Panel, Programs and Features and Uninstall "Intel® PROSet/Wireless Software", if it is installed. When prompted, choose the option to "Discard settings".

3. In Control Panel, Device Manager, Network Adapters, right click on the Intel® Dual Band Wireless-AC 7260 and Uninstall it. Make sure you mark the option to "Delete the driver software for this device".

4. Reboot the PC or scan for hardware changes, check device manager and if an older driver is detected and installed, repeat the actions to uninstall and delete it as well. Repeat this process until the OS does not allow deleting the driver, or until the controller shows as Unknown Device.

5. Install the Intel® Wireless driver. During the first steps of PROSet/Wireless installation, make sure to customize the installation and install all the 3 driver components.

Best regards,Aleki

[EKu]

Hi,

I download and install the latest driver, but still the same error message.

I guess the reason is that the original driver not delete clean, what method, thank you.

[idata]

Eric_Ku,

Did you have the opportunity to check with your computer manufacturer for additional support? If this is a proprietary OS, it may be that it has restrictions on removing and/or adding drivers. Please, check it and let us know if there is anything else we can do to assist you.

Best regards,

Aleki

[EKu]

My operating system is Windows 7 X64, I hope to get a dedicated uninstall tool, or a manual unloading documents, thank you.

[idata]

Eric_Ku,

Please, help us understand this situation better. What exactly is it you want to uninstall? The steps above instruct in details about uninstalling the Intel® Wireless Drivers. We do need more details on what is going on in order to provide the assistance you need. If you feel more comfortable speaking with someone in your native language, please let us know so we can locate one of our specialists to provide you support in your language. Please let us know as soon as possible.Best regards,Aleki

[EKu]

I need the simplified Chinese language support, thank you.

[idata]

Eric_Ku,

We have created a service ticket for you so you can have the support in the required language. Please check your private messages in order to see the ticket number. Also through this link: http://www.intel.cn/content/www/cn/zh/support/contact-support.html 联系支持人员 you can also find support in Chinese. Please inform them the ticket number sent to you via private messages. Let us know if you thing there is anything else we can do from here to assist you.Best regards,Aleki

[EKu]

Please send the Ticket to the email: mailto:xxxx@xxxx.com xxxx@xxxx.com

Attach an error log, thank you.

[07/22/16 13:24:23] Update Package Execution Started

[07/22/16 13:24:23] Original command line: "C:\Users\Eric Ku\Desktop\Network_Driver_G8TGC_WN32_19.0.1601.584_A11.exe"

[07/22/16 13:24:23] DUP Framework EXE Version: 3.4.4.35

[07/22/16 13:24:23] DUP Release: G8TGCA11

[07/22/16 13:24:23] Initializing framework...

[07/22/16 13:24:23] Data in smbios table is (hex)value = 9 , Chasis type (hex)value = 9 , System type is : Client

[07/22/16 13:24:23] logo.png

[07/22/16 13:24:24] User Command: attended

[07/22/16 13:24:24] DUP Capabilities Value: 35651583 (0x21FFFFF)

[07/22/16 13:24:24] DUP Vendor Software Version: 19.0.1601.584

[07/22/16 13:24:24] Local System/Model Compatible with this Package? Yes

[07/22/16 13:24:24] Local System OS Version: 6.1.1.0

[07/22/16 13:24:24] OS Compatible with this Package? Yes

[07/22/16 13:24:24] Local System OS Language: ZH

[07/22/16 13:24:24] Language Compatible with this Package? Unknown

[07/22/16 13:24:24] Extraction-miniunz path: C:\PROGRA~3\DE5F3A~1\dell\drivers\NETWOR~1.584\miniunz.exe

[07/22/16 13:24:24] Extraction-arguments: -x C:\Users\ERICKU~1\Desktop\NETWOR~1.EXE -o -d C:\PROGRA~3\DE5F3A~1\dell\drivers\NETWOR~1.584

[07/22/16 13:24:25] Extraction-GetExitCode: 0

[07/22/16 13:24:25] Identified Behavior : attended

[07/22/16 13:24:25] Temporary payload log file name: C:\ProgramData\de5f3adb-cb3f-45e1-941b-bc89e1b8c0cf\dell\drivers\Network_Driver_G8TGC_WN32_19.0.1601.584_A11\DUP3F70.tmp

[07/22/16 13:24:25] Translated Command Line : mup.exe /l:"C:\ProgramData\de5f3adb-cb3f-45e1-941b-bc89e1b8c0cf\dell\driv...

[idata]

Eric_Ku,

Thank you for your information. *We have noticed that you have attached personal information to this public forum. For your security and privacy, we are removing your email information from post # 10. Please check your inbox for the information about your service ticket.

Best regards,

Aleki

[st4]

Eric_Ku,

您好.有关您在蓝芽安装遇到无法继续安装成功,请问您是使用那一笔记本电脑? 并您所安装的是那里下载的驱动?

建议您和笔记本厂商联系协助卸载安装,因我们所提供的无线网卡是有笔记本厂商所集成,对于整个系统的兼容性,软件和驱动,都是有笔记本厂商测试提供,如需安装软件最好还是和笔记本厂商联系确认兼容性.

rgd,

wb

[EKu]

Hi,

Please give me a responsible reply;

Please read my logs submitted, this is the Intel.

I want to know which component not deleted, lead to a new driver can't install, thank you.

[idata]

HI Eric,

您所使用的笔记本的整台是有您的笔记厂商设计,我们的无线网卡集成在他们系统上,可因为了配合其系统而被笔记本厂商修改.因此建议您和您的笔记本厂商联系,看是否是因系统的限制或是需要他们的驱动. 我们建议客户使用笔记本的驱动.谢谢.rgdswb

[EKu]

请问您看过日志了么；

现在的问题是组件问题，我只要知道涉及哪个组件就可以解决问题；

Intel的产品就是PC的组件，那是不是Intel产品的问题都是整机商的问题；

那么这个技术社区有什么意义呢？

[idata]

Hi Eric_Ku,

因无线网卡为OEM产品所以通常是由OEM笔记本厂商协助支持.所以才咨询您是否已和他们联系过了,并之前英文支持的也说明操作系统有可能是OEM版本. 根据您所提供的信息,我将帮您查看,有消息会回复您.谢谢.rgs,wb

[EKu]

您看过日志就知道这是驱动错误，而驱动是Intel的，谢谢。

[idata]

Hi Eric_Ku,

您好.根据所提供的 日志,所安装的为DELL的安装 程序出现错误."setup.exe exited with return code: 1603. " 您可试关闭您系统 上的防毒软件,之后在重新 执行 程序, 请和DELL*联系来查看错误信息.谢谢.rgdswb

[idata]

HI Eric_Ku,

请问您是否已联系DELL 并关闭了防毒软件来测试? 谢谢.rgds,wb

[EKu]

您到底有没有看过日志，这个和Dell没有关系；

日志显示是之前的驱动没有删除干净，有一个组件冲突；

我需要知道是哪一个组件导致无法安装，我可以手动解决，谢谢。