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Intel AC18265 WIGIG链接 联想拓展坞报错

VitoScalleta
Beginner
1,099 Views

使用的网卡型号: AC18265+20052R天线

操作系统版本:Win10X64 22H2

使用的Wireless Dock Manager版本3.0.50135.6

Dock的版本尝试过最新的和较老的版本都是报错,目前是报0X1010

提交了客户端日志和截图,辛苦看下

1.png屏幕截图 2024-08-01 142018.png

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VitoScalleta
Beginner
1,076 Views

使用的Dock是 lenovo W123,安装了Thinkpad提供的wigig eth和audio驱动,问题依旧

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AlfredoS_Intel
Moderator
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Hi Vitoscalleta,


Thank you for posting in Intel Communities.


We appreciate the screenshots that you have provided.


After checking it, we would appreciate it if you can provide the following, so I can provide you viable suggestions on this issue:

1. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.



Best Regards,

Alfred S

Intel® Customer Support Technician


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AlfredoS_Intel
Moderator
971 Views

Hi Vitoscalleta,


I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.



Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
922 Views

Hi Vitoscalleta,


I was about to close the ticket since we have not received a response from you; however, to not leave you empty handed, you can check the resources below to get you to a resolution to your concern:

1. Using Intel® Wireless Dock Software—Dock Management

2. Contact Lenovo to get the latest W123 driver or download it from the Website.


We look forward to your feedback regarding our post. Should we not get your response, we will proceed to close the thread.


Best Regards,

Alfred S

Intel Customer Support Technician


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AlfredoS_Intel
Moderator
886 Views

Hi Vitoscalleta,

 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. 

 

We hope that our suggestion for you to coordinate with the manufacturer of your system directed you to a resolution for your concern.

 

We were waiting for your feedback since it is important for us to give you the right solution on your concern.

 

As much as we would like to continue assisting you, we need to close it to avoid overwhelming your inbox with notifications. 

 

We hope for your consideration and understanding on this one.

 

If you need any additional information, please submit a new question as this thread will no longer being monitored.

 

Thank you for contacting Intel® and have a great week!

 

 

Best Regards,

Alfred S

Intel Customer Support Technician


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