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bstevenssr
Beginner
80 Views

Intel AC9560 Dell Inspirion 15 7000 Code 10 Error

Getting message This device cannot start. (Code 10).

Started after Windows update. 

AC9560 came installed on the computer.  Replaced AC9560 on 1/6/21 due to same issue, was working fine until 2/12/21. 

Down loaded new copies of drivers and reinstalled no change. 

 

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3 Replies
Maria_R_Intel
Moderator
50 Views

Hello bstevenssr,

 

Thank you for posting on the Intel* Community.

 

To better assist you, please provide us with the below information:

  • Provide the specific driver versions you tested.

 

 I will send you an e-mail to the e-mail address associated with your community profile. Please reply to the email in order to provide us with the Intel® SSU report to avoid exposing sensitive information in the communities.

 

Best regards,

Maria R.

Intel Customer Support Technician

 

bstevenssr
Beginner
37 Views

The computer came with the AC9560 installed. 

I installed a new AC9560 2/19/21. 

PC started with internet and blue tooth connectivity immediately.  

We'll see how long this one lasts. 

Maria_R_Intel
Moderator
23 Views

Hello bstevenssr,


We are glad to hear that your system is working fine now. In this case, we will proceed to close the thread, if the issue returns please do not hesitate to contact us back.


 

Best regards,

Maria R.

Intel Customer Support Technician