Intel AX201 and 211 not connecting to Radius AP's on AX mode

[Kaarsvetje]

Hello,

We have around ~300 hpe laptops with alot of them having AX (wifi6) wifi nic's
When we set our Extermecloud ap's to AX mode (we have 9 locations with thousands of ap's), they will not connect on Radius. As soon as we flip it to AC mode on the AP's or in the laptop from AX to AC mode (hardware options in devicemanager). They start working on the radius wifi server.

They do however work with ppsk when we do not use radius.

We can see in the packet trace, that the client is sending to AP, the ap replies his specs etc. then nothing, This happens 15 times and then the client stops connecting and defaults to "no connection"

Newest drivers etc on the laptops (25th this month) dont solve this issue.

We dont have this problem with non-intel AX wifi cards.
For now we are either faced with not rolling out wifi6 or wifi7 in a new location or stop buying hpe with intel wifi nic's

Is there anyone else who faced this issue and maybe has a solution?

[Kaarsvetje]

To add a bit more context:

We are aware of the credentialguard issues on windows 11

The laptops with problems are mostly windows10 (pro) as we have not switched to windows 11 fully in production and only recently started to switch to windows 11 on our new laptops.

[AlfredoS_Intel]

Hi Kaarsvetje,

Thank you for posting in Intel Communities.

Based on the extent of your issue, we can sense that you urgently need a solution to your concern.  For this reason, please try this solution: Disable a certain setting (force your radius server to use only 1.2 version) in the Windows Group Policy.

Please let us know of the results of the procedure below.  If the above modification does not work, we may need to ask additional information.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Kaarsvetje,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[Kaarsvetje]

We are testing the changes upcomming friday

[AlfredoS_Intel]

Hi Kaarsvetje,

Thank you for considering to apply the suggestion that we provided.

Since you need more time, we will conduct a follow up on this thread at a later date.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Kaarsvetje,

We are just following up.

We would like to check if you already applied our suggestion, or if you need more time to either implement it or observe if it worked.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Kaarsvetje,

We are just following up.

It looks like you need more time to carry out the recommendations that we have provided.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Kaarsvetje, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician

[Kaarsvetje]

We have found the issue regarding the wifi6 connection not working with raidus.

In Extremecloud, somehow the WMM function got disabled, this is appearntly required for wifi6 to function with radius.

Afer enabling this, radius started working in our test environments. Tomorrow we will bring it to production and see what it does.

Thank you for your time

[AlfredoS_Intel]

Hi Kaarsvetje,

Thank you for your update and sharing the ingenious solution that you found.

We are glad to know that your issue is already resolved.

If you would like to give us an update or if you have further questions, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great year.

Best Regards,

Alfred S

Intel Customer Support Technician