Intel Adapter not working with Ubuntu Linux

[PrestonTao]

Recently, i built a PC with the ASUS X570 Plus Wifi Motherboard. Using Ubuntu Linux, the OS is not detecting any wifi adapters, and upon running the command: lspci -knn | grep Net -A3, it shows that the subsystem is "Intel Corporation Wireless-AC 9260"

I checked this name, and it should be compatible with Linux.

How can i solve this issue?

[Jose_Intel]

Hello @PrestonTao

Thank you for posting on the Intel️® communities.

We sincerely regret you are experiencing issues with the Intel® Wireless-AC 9260, we will be more than happy to assist you.

Please answer the following:

·      What is the Ubuntu version?

·      What is the Kernel version?

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello PrestonTao

We hope you are doing fine. 

Were you able to check the previous questions? 

Let us know if you still need assistance.

Best regards,  

Jose B.   

Intel Customer Support Technician 

[PrestonTao]

Hi, sorry for the late response.

I'm currently on a trip with my family and unable to access my computer

i will be back on the 14th and will get the information then

thanks

[Jose_Intel]

Hello PrestonTao

Thank you for letting us know.

No problem, we can follow up on 01/16/2024. Keep enjoying!

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello PrestonTao

We hope you are doing fine. 

Did you manage to get the information?

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[PrestonTao]

Hello,

I am running Ubuntu 22.04.3 LTS

and the Kernel version is 6.5.0-14-generic

[Jose_Intel]

Hello PrestonTao

Thank you for providing that information.

Please keep in mind that Linux drivers are part of the upstream Linux* kernel. They're available through the regular channels, distributions, or the Linux* kernel archives.

Please get the latest stable version of the kernel (6.6.12).

Best regards,

Jose B.

Intel Customer Support Technician

[Jose_Intel]

Hello PrestonTao

We hope you are doing fine. 

Were you able to update the kernel? 

Let us know if you still need assistance. 

Best regards,  

Jose B.   

Intel Customer Support Technician 

[PrestonTao]

Hello,

I was able to update linux, and the adapter now works fine.

Thank you for your help.

[Alberto_R_Intel]

Hello PrestonTao, You are very welcome. Thank you very much for your response.

Perfect, it is great to hear that you were able to update Linux and now the adapter is working fine.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician