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MNguy22
Beginner
1,148 Views

Intel Centrino Wireless N-2230 Bluetooth problem

Hi everyone,

I have a Dell Laptop running Windows 8 Pro and a Creative Headset. The laptop has Intel Wireless N-2230 as both Wireless and Bluetooth Adapter. When I try to pair the headset with the laptop, it pairs successfully and I can hear the sound normally.

However, when I restart the computer, if I turn on the Bluetooth Headset BEFORE logging in to Windows, the headset works perfectly.

But, if I turn on the Bluetooth Headset AFTER logging in to Windows, I can only use the Headset Hands-free profile with Mono audio. I cannot use the Headset Stereo, even if it is set as default. There is simply no sound from Headset Stereo. When I encounter the problem, I have 2 choices: One is to set the Headset Hands-free as default and hear mono sound, Or I have to restart the computer and turn on the headset BEFORE logging in.

Upon further investigation, I discover that, it's because I set the laptop to Connect Automatically to my Home wireless network. Therefore, if the Laptop connects to a wireless network BEFORE I turn on the bluetooth headset, the headset stereo will not work (only the mono will).

I have already contacted DELL and CREATIVE support. But after some emails between me and them, they both said that this is software/driver compatibility and ask me to try different version of Intel Wireless Bluetooth/Wifi driver. I have tried many combinations of Intel® PROSet/Wireless Software and Drivers for Windows 8* (version 15.6 to 16.1) and Intel® PROSet/Wireless Bluetooth Software for Windows 8* (version 2.6 to 3.0) from both Dell website and Intel website.

But the problem is still there.

Do you have any advice? Or I have to remember to connect the Bluetooth Headset BEFORE connecting to Internet?

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1 Reply
Jose_H_Intel1
Employee
161 Views

Hello,

It is possible the Bluetooth* stack is transmitting audio using a different profile other than A2DP (for stereo). Please try the steps starting from point 6 below (since you already paired the device).

http://www.wikihow.com/Connect-an-A2DP-Bluetooth-Headset-to-PC-Using-a-Bluetooth-Adapter http://www.wikihow.com/Connect-an-A2DP-Bluetooth-Headset-to-PC-Using-a-Bluetooth-Adapter

Perhaps the following thread may give you additional ideas on how to solve this specific issue:

http://us.battle.net/sc2/en/forum/topic/1765534471 http://us.battle.net/sc2/en/forum/topic/1765534471

NOTE: These links are being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.

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