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Hi,
I'm using a Dell Inspiron 7537 with Intel Dualband N 7260 wifi card.
I'm facing problem to use the bluetooth, like incomplete pairing with bluetooth devices; after initial pairing it connects to internet to install some driver, and then the device is showing driver error. I tried with switching off internet, but then it's showing incomplete set up.
I tried with generic windows driver as well as latest intel driver (17.0.1401.422), but no success.
After checking the post by other users, it seems this issue is present for long, but Intel developers are unable to fix it.
I dont understand why intel or Dell use such cheap products in high end laptops.
Not only bluetooth but also the wifi on this 7260 cards is headache....some time it feels like i should throw this intel card to thrash bin and get a good quality Atheros card.
Hey Intel folks, tell me if you guys can fix it or should i remove it and purchase something useful.
Link Copied
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Tdas777, thanks for contacting us through the Intel Communities.
Regarding your issue, could you please let me know if you have the same behavior when connecting any other device?
Which operating system are you using?
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@sylvia_intel
Yes with other devices, it's behaving similar.
Windows 8.1 update 1
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Well I tried with:
Razer Orochi 2013 BT mouse
Phone: Nokia N8, Nokia 5130, Nokia 5800, Sony Ericsson Naite
Nokia BH505 headset
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A coworker tried this on Friday and he was able to paired two different cell phones to a computer using the same wireless adapter model.
I'm wondering if you could check the Microsoft event viewer on your system. You may find an error code or some helpful information in order to find out what is causing this behavior.
Please let me know.
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Tdas777, before we escalate this to the engineer team would you please test driver version 17.0.3
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23944 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23944
Please let me know the results.
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sylvia_intel
Hi,
Today I again installed Dell driver, this time it's working.
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sylvia_intel
Hi,
I didn't notice earlier; but the link you posted, is for wireless adapter (wifi)!!
Do you want me to update wifi driver to that version??
Currently Installed driver version is 17.0.2.5
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Hi tdas777,
I would like to know some more information about the configuration you have so can you attach your dxdiag report here?
How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Attach using Advanced Editor Options.
Can you also provide the driver version installed on the computer?
Kevin M
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Driver ver.17.0.1428.1
------------------
System Information
------------------
Time of this report: 10/12/2014, 21:00:19
Machine name: MY7537
Operating System: Windows 8.1 Pro 64-bit (6.3, Build 9600) (9600.winblue_gdr.140723-2018)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 7537
BIOS: A10
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz (4 CPUs), ~1.8GHz
Memory: 8192MB RAM
Available OS Memory: 8090MB RAM
Page File: 2929MB used, 7081MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.16384 64bit Unicode
------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.
--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)
---------------
Display Devices
---------------
Card name: Intel(R) HD Graphics Family
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
DAC type: Internal
Device Type: Full Device
Device Key: Enum\PCI\VEN_8086&DEV_0A16&SUBSYS_05FA1028&REV_09
Display Memory: 1792 MB
Dedicated Memory: 0 MB
Shared Memory: 1792 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: LGD040E
Native Mode: 1920 x 1080(p) (60.020Hz)
Output Type: Internal
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver File Version: 10.18.0010.3907 (English)
Driver Version: 10.18.10.3907
DDI Version: 11.1
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.3
Graphics Preemption: Primitive
Compute Preemption: Thread group
Miracast: Supported
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 8/14/2014 00:24:00, 20068496 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-4956-11CF-A362-F725B4C2C435}
Vendor ID: 0x8086
Device ID: 0x0A16
SubSys ID: 0x05FA1028
Revision ID: 0x0009
Driver Strong Name: oem21.inf:5f63e5341cc65b69:iHSWM_w81:10.18.10.3907:pci\ven_8086&dev_0a16
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_...
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Thank you for providing the information.
Please try uninstalling the wireless and Bluetooth driver and download the latest drivers:
Wireless:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24168 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24168
Bluetooth:
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24191 https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24191
It is important to update the BIOS to the latest. I also recommend you running all windows updates after installing our drivers.
Kevin M
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Hi tdas777, Please confirm some points
1. Are u using latest driver availble in intel site - (Link - https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3716&DwnldID=23865&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+Wi-Fi+Products&ProductProduct=Intel%C2%AE+Dual+Band+Wireless-N+7260&lang=eng# help Download Center) ?
2. Are u using latest driver available in DELL site Version 16.5.1.6,A00 (Link - http://www.dell.com/support/home/in/en/indhs1/product-support/product/inspiron-15-7537/drivers Product Support | Dell India)
3. What is your system BIOS version? If it is not Version A07, A07. Then update the same . (Link - http://www.dell.com/support/home/in/en/indhs1/Drivers/DriversDetails?driverId=0GWM7&fileId=3354507773&osCode=BIOSA&productCode=inspiron-15-7537&languageCode=EN&categoryId=BI Driver Details | Dell India)
I need these basic info first share ASAP.
Regards,
Jitendra
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I tried latest driver from Intel and dell both...
And the bios version is A07
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