Intel Dual Band Wireless 8260 causing BSOD in Win10

RAmos · ‎12-18-2017

Hi, I have an 8260 wifi adapter. I recently updated my drivers to the latest recommended version (20.10.2.2) using the Intel Driver and Support Assistant. I experience BSOD's randomly on system boot up, maybe every 3 or so. I did not have this problem prior to the update. It hasn't caused me enough grief to roll back the driver update yet. I see this same topic in earlier posts where someone had the same issue then stated it was resolved, but did not mention how so the thread was marked as "assumed resolved". I am using Windows 10 version 1709 build 16299.125.

Here is the debug of mini dump file. It is flagging the Netwtw06.sys file as the probable cause.

Microsoft (R) Windows Debugger Version 10.0.16299.91 AMD64

Loading Dump File [C:\Windows\Minidump\121817-14046-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*

Executable search path is:

Windows 10 Kernel Version 16299 MP (8 procs) Free x64

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 16299.15.amd64fre.rs3_release.170928-1534

Machine Name:

Kernel base = 0xfffff801`06c87000 PsLoadedModuleList = 0xfffff801`06fe8ff0

Debug session time: Mon Dec 18 23:33:33.871 2017 (UTC - 5:00)

System Uptime: 0 days 14:57:58.635

Loading Kernel Symbols

...............................................................

................................................................

.............................................

Loading User Symbols

Loading unloaded module list

......................

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {ffff888c6a400000, 2, fffff80106df77ef, 2}

*** WARNING: Unable to verify timestamp for Netwtw06.sys

*** ERROR: Module load completed but symbols could not be loaded for Netwtw06.sys

Could not read faulting driver name

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : Netwtw06.sys ( Netwtw06+531eb9 )

Followup: MachineOwner

---------

4: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced. This cannot be protected by try-except.

Typically the address is just plain bad or it is pointing at freed memory.

Arguments:

Arg1: ffff888c6a400000, memory referenced.

Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.

Arg3: fffff80106df77ef, If non-zero, the instruction address which referenced the bad memory

address.

Arg4: 0000000000000002, (reserved)

Debugging Details:

------------------

Could not read faulting driver name

DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING: 10.0.16299.125 (WinBuild.160101.0800)

SYSTEM_MANUFACTURER: Dell Inc.

SYSTEM_PRODUCT_NAME: Precision 7510

SYSTEM_SKU: 06D9

BIOS_VENDOR: Dell Inc.

BIOS_VERSION: 1.14.4

BIOS_DATE: 07/28/2017

BASEBOARD_MANUFACTURER: Dell Inc.

BASEBOARD_PRODUCT: 0RJHDG

BASEBOARD_VERSION: A00

DUMP_TYPE: 2

BUGCHECK_P1: ffff888c6a400000

BUGCHECK_P2: 2

BUGCHECK_P3: fffff80106df77ef

BUGCHECK_P4: 2

READ_ADDRESS: fffff8010707f380: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

ffff888c6a400000

FAULTING_IP:

nt!memcpy+af

fffff801`06df77ef 660f7f41e0 movdqa xmmword ptr [rcx-20h],xmm0

MM_INTERNAL_CODE: 2

CPU_COUNT: 8

CPU_MHZ: a98

CPU_VENDOR: GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 5e

CPU_STEPPING: 3

CPU_MICROCODE: 6,5e,3,0 (F,M,S,R) SIG: BA'00000000 (cache) BA'00000000 (init)

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

BUGCHECK_STR: AV

PROCESS_NAME: System

CURRENT_IRQL: 0

ANALYSIS_SESSION_HOST: DET-4224

ANALYSIS_SESSION_TIME: 12-18-2017 23:37:14.0507

ANALYSIS_VERSION: 10.0.16299.91 amd64fre

TRAP_FRAME: ffffc3866d506d90 -- (.trap 0xffffc3866d506d90)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=0000000000040000 rbx=0000000000000000 rcx=ffff888c6a400020

rdx=000021809bb40000 rsi=0000000000000000 rdi=0000000000000000

rip=fffff80106df77ef rsp=ffffc3866d506f28 rbp=0000000000000000

r8=0000000000000000 r9=0000000000000800 r10=0000000000000001

r11=ffff888c6a400000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up ei ng nz na pe nc

nt!memcpy+0xaf:

fffff801`06df77ef 660f7f41e0 movdqa xmmword ptr [rcx-20h],xmm0 ds:ffff888c`6a400000=????????????????????????????????

Resetting default scope

LAST_CONTROL_TRANSFER: from fffff80106e2a640 to fffff80106deb0e0

STACK_TEXT:

ffffc386`6d506b08 fffff801`06e2a640 : 00000000`00000050 ffff888c`6a400000 00000000`00000002 ffffc386`6d506d90 : nt!KeBugCheckEx

ffffc386`6d506b10 fffff801`06cf6777 : 00000000`00000002 ffff888c`6a400000 ffffc386`6d506d90 ffffc386`6d506cb0 : nt!MiSystemFault+0x116a20

ffffc386`6d506bb0 fffff801`06df4c72 : 00000000`66b1b811 00000000`00000000 00000000`00000400 ffffcc08`efa761f8 : nt!MmAccessFault+0xae7

ffffc386`6d506d90...

idata · ‎12-19-2017

Hello rlamos1,

Thanks for posting in our community. We understand that you're experiencing random blue screen crashes after updating your wireless network driver.

In order to better assist you, we would like to gather some more information. Please download and run the https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- Intel® System Support Utility and share the resulting report with us.

To enable file attachments, you will need to switch to the advanced editor mode while replying.

Best regards,

Eugenio F.

RAmos · ‎12-19-2017

See attached SSU report file as requested.

idata · ‎12-19-2017

Hello rlamos1,

Thanks for providing the requested log.

We noticed your laptop manufacturer hosts a different driver revision for your system. We recommend performing a clean wireless driver installation using that driver, as it could help with the BSOD.

You can http://www.dell.com/support/home/us/en/04/product-support/product/precision-m7510-workstation/drivers download the driver here (change the category to Network, driver version is 20.10.1.1190 ,A24). You can find detailed instructions for a clean wireless installation in the following article:

- https://www.intel.com/content/www/us/en/support/articles/000022173/network-and-i-o/wireless-networking.html Clean Installation of Wireless Drivers

Please let us know how it goes after installing the driver provided by your OEM (Original Equipment Manufacturer).

Best regards,

Eugenio F.

idata · ‎12-27-2017

Hello rlamos1,

We haven't heard from you in a while. Let us know if there's anything else we can help you with.

Best regards,

Eugenio F.