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Intel® Dual Band Wireless-AC 3160 replacement suggestions


After quite a few years the network adapter in my old desktop (an Intel® Dual Band Wireless-AC 3160) has gone kaput and can't stay active for longer than five minutes before disabling itself. I've exhausted all my troubleshoot options and feel I need to replace the network adapter with something more modern. The problem is I have very little knowledge on how to go about doing this, and network adapters in general. The board I use is a ASRock Z270 Killer SLI/ac. What would be the best replacement that is compatible with this motherboard? If you need more info please let me know. Any help is greatly appreciated.

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2 Replies

Hello ShafroFos,



Thank you for posting on the Intel communities. I understand that you want to replace your Intel® Dual Band Wireless-AC 3160.


Due to this product being discontinued, Intel Customer Service no longer supports inquiries for it, but perhaps fellow community members have the knowledge to jump in and help. You may also find the Discontinued Products website helpful to address your request. Thank you for understanding.





Andres P. 

Intel Customer Support Technician

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Super User


Having the driver disable itself can indeed be an indication of a hardware failure, but it could also be the result of driver issues. My suggestion would be to try doing a clean reinstall of the driver packages. Here is my process for performing this reinstall (follow it exactly

  1. If you haven't already, download - but do not install just yet - the latest (actually last) Bluetooth and Wireless driver packages for your adapter and load them onto this PM/laptop. I am sending you a link to these drivers in a separate Intel Communities Private Message (PM). To access this message, check your PM inbox. Click on your avatar picture in the top right corner of the page (in the blue Communities banner) and then select Messages from the resulting menu.
  2. Most important! Disable Internet access. Unplug Ethernet cable and/or disable wireless. Keep disabled until told to re-enable. Note this Wireless disable *must* be of type that will persist and stay disabled across reboots.
  3. From the Apps & Features applet, check for instances of Intel PROSet/Wireless Software and Intel Wireless Bluetooth. If none, skip to Step 6.
  4. Uninstall each instance of Intel PROSet/Wireless Software and/or Intel Wireless Bluetooth that is present. When prompted, choose to "Discard Settings".
  5. Manually reboot your computer, keeping Internet access disabled throughout.
  6. From the Device Manager applet, check the Network Adapters section for an entry for Intel Dual Band Wireless-AC 3160 and check the Bluetooth section for an entry for Intel Wireless Bluetooth that has an intel driver associated with it. If neither is the case, go to Step 10.
  7. Right click on the entry for Intel Dual Band Wireless-AC 3160 and uninstall it, choosing to (checkmark) Delete the driver software for this device.
  8. Right click on the entry for Intel Wireless Bluetooth and open its properties. If it has an Intel driver associated with it, then uninstall it, choosing to (checkmark) Delete the driver software for this device.
  9. Go to Step 5.
  10. (Optional but recommended) Clean out all temporary files using the Windows Clean Disk tool. Ensure you have enabled cleaning of System Files. I recommend that you then checkmark all categories offered, even if no files currently in this category (so it leaves it set up for next invocation).
  11. (Optional but recommended) Clear each of your browsers' cache.
  12. Install the downloaded Bluetooth driver package (my rule: always install Bluetooth first).
  13. Install the downloaded Wireless driver package.
  14. Manually shutdown and reboot your computer.
  15. Reenable Internet access. Restore Ethernet cable and/or reenable wireless.
  16. Test.

If this process doesn't work, let me know and we can discuss the applicable replacement parts.

Hope this helps,


P.S. You are the 264th WLAN Driver requestor since Jan. 6th.


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