Intel® Dual Band Wireless-AC 3165

[Barone]

Intel(R) Dual Band Wireless-AC 3165 disables forcing a factory reset because all other driver reset methods are ineffective.

[DeividA_Intel]

Hello Barone,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Dual Band Wireless-AC 3165. 

In order to better assist you, please provide the following:  

1. Is this the original adapter that came pre-installed on your computer or did you change/install the adapter to this one?   

2. Is the Bluetooth working?   

3. Is this a laptop or desktop computer? 

4. Can you provide more details about the issue?

Regards,  

Deivid A. 

Intel Customer Support Technician

[Andres_Intel]

Hello Barone,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[DeividA_Intel]

Hello Barone,  

I was checking your thread and see that we have not heard back from you.  

I’m going to close your post, but if you need further assistance, please do not hesitate to create a new thread. 

Regards,  

Deivid A.  

Intel Customer Support Technician